Call Center Representative

Job Description

Are you ready for a totally different kind of career at a different kind of company? Let’s go!

Billshark is the fintech market leader in the bill reduction marketplace. Our Sharks reach out to service providers (think mobile, payTV, & alarm) to negotiate lower rates and to cancel unwanted subscriptions (think monthly shaving supply or clothing clubs) for our customers. Saving money is a blast and makes you a customer’s hero!

We’re proud of our entrepreneurial spirit and looking for amazing people to join our team. With comprehensive training and support and a phenomenal culture, people who share our core values of tenacity, hunger and camaraderie will thrive as we attack bills.

If you're looking for a fun, fast-paced opportunity where you get to help people every day, look no further. Our team loves it here so much that Fortune Magazine recognized us as a "Great Place to Work"!

Responsibilities:

Outbound calling to negotiate with the customer's providers (Comcast / AT&T / Verizon, etc..) on behalf of the customer in order to save the customer as much money as possible

Identify and record savings "patterns" to create a more efficient, repeatable negotiation process

Document the customer's negotiation "journey" in the CRM

Consult with the customers explaining the process, setting expectations, and delivering the great news that you saved them money

Provide an exceptional customer experience by delivering better service than was expected - every time

Requirements:

General technical/PC capabilities

Strong interpersonal skills with the ability to win people over

Positive, do-what-it-takes attitude

Willingness to learn new things

Enjoy laughing and not taking the 'bumps in the road' too seriously

Alignment with our core values; Tenacity, Camaraderie, and Hunger!

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Full-time