Quality Data Analyst

Job Description

Overview:

The Warranty Administrator is responsible for overseeing corporate warranty policies, processing repair orders for warranty claims, managing departmental accounting records, and supporting budget and expense planning. This role plays a key part in maintaining warranty compliance, ensuring timely claim processing, and supporting business operations through reporting, systems administration, and cross-department collaboration.Key Responsibilities

Warranty Operations & Compliance:

Ensure compliance with corporate warranty policies and procedures.

Review and update warranty policy documentation as necessary.

Process repair orders and ensure timely and accurate warranty claim payments.

Financial & Record Management:

Maintain accurate accounting records related to warranty transactions.

Assist with financial reporting and analysis related to warranty costs.

Support the Department Manager in budget planning and expense allocation.

Reporting & Data Management:

Create and maintain reports and databases to support warranty, vehicle repair, and business operations.

Provide data insights and analysis to improve department performance.

Technology & Systems Oversight:

Oversee department business automation equipment and software.

Ensure data integrity, system security, and efficient use of tools.

Act as System Administrator for:

x-time (Web Scheduler): Manage scheduling/tracking of warranty repairs; provide training and user support.

DealerCONNECT for PQRC: Manage access, functionality, and provide feedback on proposed application revisions.

Corporate & Cross-Team Collaboration:

Work closely with Corporate Warranty Administration to review draft bulletins and system updates.

Liaise with DealerCONNECT and the Detroit Warranty Administrators Guild.

Test new application revisions and submit user feedback for improvements.

Warranty Parts Return Coordination:

Develop and maintain systems to process and track warranty parts return documentation efficiently.

Operational Support:

Partner with the Shop Operations Manager to support shop productivity tracking and reporting.

Assist in organizing department Town Halls and special events.Qualifications:

Bachelor's degree in Business Administration, Automotive Technology, or a related field.

Minimum of 3 years experience in warranty administration or a similar role.

Strong understanding of automotive warranty policies and procedures.

Proficiency in systems like x-time and DealerCONNECT.

Strong organizational, leadership, and analytical skills.

Effective communication and interpersonal abilities.

Ability to work cross-functionally and manage multiple priorities.Working Conditions:

Frequent presence on the shop floor.

Must be able to stand and walk for extended periods and cover long distances.

Full-time