Collections Representative - Onsite role

Job Description

1. Make outbound and take inbound calls from client customers for the purposes of:

a. Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills. The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss.

b. Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired.

c. Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy.

2. Manage a queue of assigned accounts

3. When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable.

4. Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed.

5. Offer feedback and recommendations on any process improvements or training material

6. Maintain corporate standards and compliance requirements.

7. HS Diploma or GED required. Bachelor’s Degree is preferred.

8. 1-2 years’ experience in Customer Service and/or Collections environment preferred. Familiar with the automotive industry is a plus.Company Description

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Kyyba is an Equal Opportunity Employer.

Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other b