Front Desk Phone Operator

Position Summary: $15 to $17

The Front Desk Phone Operator is the first point of contact for callers and visitors. This role is responsible for answering incoming phone calls, directing calls to the appropriate departments or individuals, and providing basic information to callers. The operator also performs general clerical duties to support office operations and ensure a professional and welcoming front office environment.

Key Responsibilities:

Answer incoming calls promptly and professionally.

Direct calls to the appropriate staff members or departments.

Take accurate messages and ensure timely delivery.

Greet and assist visitors courteously and professionally.

Maintain visitor log and issue visitor badges if required.

Provide basic information about the organization to callers and guests.

Manage incoming and outgoing mail and packages.

Perform light administrative duties, including filing, data entry, and scheduling.

Maintain a clean and organized front desk area.

Monitor office supplies related to the front desk and reorder when necessary.

Follow company protocols for security and emergency procedures.

Qualifications:

High school diploma or equivalent required.

Prior experience in a receptionist or phone operator role preferred.

Excellent verbal communication and interpersonal skills.

Professional demeanor and appearance.

Ability to handle multiple tasks and work in a fast-paced environment.

Proficiency with phone systems, computers, and office software (e.g., Microsoft Office Suite).

Dependable, punctual, and organized.

Be able to pass a pre-employment background and drug screen

Benefits:

Medical benefits.

Dental and Vision insurance at a minimal cost

Free $25,000 life insurance policy

STD and LTD insurance at a small cost

Pet Insurance

401k

PTO after 90 days.

AAP/EEO Statement: It is the policy of CST Utilities LLC to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, CST Utilities LLC will provide reasonable accommodation for qualified individuals with disabilities.