Front Desk Team Lead Boerne

Sports medicine physician practice looking for a highly motivated individual to join one of our SMASA locations at our Boerne Location as the Front Desk Team Lead Responsibilities: In addition to being able to adequately perform all Non-Team-Lead Patient Experience duties, the Front Desk Team Lead role will: * Serve as a resource for all front desk team members by fielding questions and providing adequate resolutions and answers to the staff initiating questions.

* Ensure staff members can process all aspects of front desk duties timely and accurately.

* Assist Director of Patient Experience in developing scripting for the team, as well as ensuring compliance and overall performance of team.

* Provide new hire training and guidance during the initial hire onboarding period for new staff as it relates to the operations and performance of the role.

* Assist Director of Patient Experience in the interview and selection process of new staff.

* Other duties as assigned.

Qualifications: Education: High School Diploma Experience: Two to Five years of front desk experience Performance Requirements: * Excellent oral and written communication skills.

* Knowledge of medical scheduling practices and regulations, both external and internal.

* Ability to communicate in a professional manner with outside representatives to resolve patient accounts.

* Ability to identify and resolve problems in a timely manner.

* Ability to analyze and understand complex written communication.

* Ability to handle multiple projects while working front desk duties.

* Knowledge of EMR (Electronic Medical Records) and basis computer skills