Front Desk Agent

We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.

The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

Benefits:

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking

Free Meal for every shift worked

25% Discount in Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Responsibilities:

Greeting guests upon arrival and making them feel welcome

Recognizing repeat, VIP status and/or loyalty

Administering check-ins and check-outs

Providing front desk services to guests

Assigning rooms and taking care of administrative duties

Delivering mail and messages

Processing guest payments

Coordinating with bell service and staff management

Being a source of information to guests on various matters such as transport and restaurant advice

Accommodating general and unique requests

Diffusing conflict or tense situations with guests, handling guest opportunities

Qualifications:

High school diploma or GED

Previous customer service experience

Exceptional interpersonal skills

Excellent written and verbal communication

Time management and organizational skills

Conflict resolution experience

Patience and good listening skills

This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.