Field Service Engineer

Description

Position Details:

Title: Field Service Engineer

Locations: Washington, DC

Shift: Primarily daytime hours Mon.-Fri. with flexibility to handle unscheduled calls in your territory

Compensation: $69K-$73K base salary based on /location experience + paid overtime + car package + bonus incentives + relocation.

Benefits: Company offers a comprehensive benefits and compensation package that includes medical (HMO or PPO), dental, vision, disability & basic life insurance, 401K, profit sharing, tuition assistance, flexible spending accounts, paid vacation, course offerings through the company University, advancement, and much more!

Travel: Up to 30% with most service primarily in the greater metro area-based locations.

Position Description: A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting, setting up complex systems, and have a passion for learning new technology. You will be a key part of the expanding Field Service team as the company expert at customer sites, ensuring that advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of company's customer-focused business model as customers are the foundation of their business. Specific responsibilities include:

• Deliver exemplary customer service to company customers in the field.

• Become proficient in servicing all company Systems while following field service procedures.

• Troubleshoot and repair company commercial system installations.

• Coordinate with on-site contractors and facility managers to ensure proper system installation.

• Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)

• Serve as a technical expert for legacy systems and products.

• Stay aligned to company's culture and values - Passionate, Flexible and Adaptable to changing markets, Innovative Thinker, Customer-focused, and Ethical.

Requirements: Experience: 3-5 years in electro-mechanical or related field.

• Non-Technical:

• 2 or 4-year college degree, technical school degree, or related military experience.

• Strong customer service skills.

• Highly organized and accustomed to a fast-paced work schedule

• Valid driver's license with ability to pass background checks and drug screens as required.

• Technical:

• Experience with troubleshooting electrical systems.

• Computer networking experience desired.