Senior Continuous Improvement Project Manager

Overview

This position will lead a variety of medium projects and teams to apply Quest Management System (QMS) / Continuous Improvement (CI) principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. This position will also be responsible for coaching others to learn and apply QMS / CI principles and tools to their daily work.

This is an Onsite position at Chantilly, VA.

QMS Silver certification is required (Internals only)

Grade: 50

Responsibilities

Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects

Leads projects

Leads projects through issues, roadblocks, and problems

Acts as a change agent to drive teams toward success

Guides team members to perform through issues and constraints

Owns projects

Owns the timeline, budget, resource constraints, and deliverables/results

Shifts between the big picture and the small-but-crucial details

Is prepared to roll up their sleeves and work through detailed issues

Manages projects

Ensures all appropriate tools are completed and used effectively (e.g., charter, Gantt chart, status updates)

Communicates

Actively communicates with project sponsors and stakeholders

Establishes regular points of communication

Manages sponsor and stakeholders expectations

Delivers the expected results

Performs root cause analysis on project shortfalls and takes corrective action as necessary

Applies project management tools and techniques, as well as other QMS / CI principles and tools, toward a variety of large, and likely inter-related, projects

Coaches other employees on the use of various tools, concepts and practices foundational to QMS / CI in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability

Participates in Communities of Practice

Leads QMS/ CI training classes

Documents business processes

Completes required continued learning Qualifications

Required Work Experience:

Min 2-5 years of Project Management experience Physical and Mental Requirements:

The normal performance of duties may require lifting and carrying objects

Frequent walking and/or standing. Knowledge:

Demonstrated experience leading Continuous Improvement projects from initiation to completion (4 to 6 years experience)

Demonstrated experience facilitating discussions or workshops

Demonstrated ability to develop strong relationships with others

Demonstrated experience leading changes

Demonstrated ability to influence business leaders

Demonstrated data analysis skills

Some experience in continuous improvement (Six Sigma)

Some experience with process management

Basic knowledge of VOC tools

General knowledge of Hoshin and breakthrough planning Skills:

Problem solving skills

Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and memos

Ability to handle multiple projects simultaneously

Skilled in Microsoft Word, Excel, PowerPoint, and Project

Interpersonal skills

Decision making skills

Planning and organization skills

Negotiation skills

Results-oriented

Creative

Persistent

Composed

Able to learn new concepts rapidly

Able to work independently with little supervision

EDUCATION

Bachelor's Degree(Required)

LICENSECERTIFICATIONS

Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints)

QMS Silver certification is required (Internals only)

EEO

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.