IT Support Technician/Help Desk - English/Japanese

Job Description

Job Details

Job Title: IT Support Technician/Help Desk

Working Location: New York, NY 10022

Working style: Onsite

Employment Type: Long Term Contract

Houlry: $25-35 per hour

Language: Japanese

Key Responsibilities:

Provide technical support to end-users through phone, email, or in-person, troubleshooting problems and handling hardware/software installations.

Maintain user manuals and documents to improve processes and solutions.

Monitor and support server administration.

Oversee network maintenance, including desktop support, software installation, and troubleshooting.

Manage server administration, user accounts, and basic troubleshooting.

Prioritize and escalate issues to the appropriate support teams when needed.

Provide IT training to users and participate in IT projects.

Required Qualifications & Skills:

At least 2 years of experience in end-user support, including Windows-based LAN/WAN/Remote Access.

Proficiency in English and Japanese, with strong written and verbal communication skills.

Experience managing and troubleshooting iOS devices, Conference Systems, MS Surface, and HP laptops.

Strong knowledge of business software: Windows OS, Office365, Adobe Acrobat, WebEx.

ITFL Foundation, A+, Network+, Microsoft certifications, or other IT vendor certifications are a plus but not required.

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