Information Technology Support Co-Op

Job Description

City Brewing Company – Who We Are

With our roots in La Crosse, WI, we are proud to be North America’s largest co-packager of alcoholic beverages with four locations across the United States. Through our focuses on Safety throughout our facilities, Quality of products produced for our customers, Communication at all levels, Growth of not just our locations but also of our employees in their careers, and Performance with our ability to meet deadlines and goals for ourselves and our customers, we pride ourselves on the brand we have created and continue to grow.

Job Summary

The IT Support Technology Co-Op offers the opportunity to collaborate with both our IT team and broader City teams in various capacities while gaining experience that can be applied directly to future career opportunities. This role will work with our IT Support team to provide technical assistance to our production, warehouse, and corporate teams.

City's Co-Op program also includes:

Networking opportunities with City’s leadership and cross-functional teams

Exposure and understanding of production and warehousing functions including: Brewing, Batching, Packaging, Maintenance, Quality, EH&S, and Continuous Improvement

Assigned mentors and career coaches to assist in development of project plans and goal-setting while providing real-time feedback

Professional development opportunities through seminars, trainings, and on-the-job work assignments

Duties and Responsibilities

Assist a team of desktop support technicians in providing computer support to all internal and external users

Organize and maintain IT hardware and peripherals

Assist in process documentation

Assist in with the deployment of new equipment

Respond to requests for technical assistance via phone or ticketing system

Assist end-users with various hardware and software problems

Diagnose and resolve technical hardware and software issues

Track and route problems and requests and document resolutions

Setup new user hardware/software

Maintain hardware inventory

Troubleshoot printers and scanners

Provide technical assistance to users and escalate incidents to, System administrators, System engineers, or Developers when appropriate

Receive, troubleshoot, and respond to Help Desk requests via phone calls or e-mails in a 24/7 environment

Assist in moving computers and phones for all internal user moves and new hires

Perform additional duties as necessary

This role will work part-time hours during the school year and part-time or full-time hours during school breaks. Flexible work hours can be established to match class schedules.

Minimum Qualifications

Current student pursuing an Associate’s or Bachelor’s degree in IT, CS, or related field

Ability to work onsite at our Latrobe, PA facility

Proficiency in understanding basic computer functionalities, networking, and troubleshooting

Strong willingness to learn

Strong verbal and written communication skills

Strong attention to detail and accuracy

Ability to maintain a high degree of confidentiality

Excellent team player while still being able to work independently

City Brewery is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.