IT Help Desk Technician

Job Description

Job Overview

We are seeking a motivated and skilled Helpdesk Technician to join our IT support team. The ideal candidate will be responsible for providing exceptional technical assistance to end-users, ensuring efficient operation of IT infrastructure, and maintaining high levels of customer satisfaction. This role requires a solid understanding of computer networking, operating systems, and software troubleshooting.

Duties

Provide first-level support for IT-related issues via phone, email, or in-person.

Troubleshoot and resolve hardware and software problems for users across various platforms.

Assist in the management of local area networks (LAN) and ensure connectivity for all devices.

Maintain and support IT infrastructure including servers, workstations, and peripherals.

Utilize tools such as Remedy to log incidents and track resolutions effectively.

Implement Group Policy Objects (GPO) to manage user permissions and security settings.

Monitor DNS settings to ensure proper network functionality.

Document solutions and maintain knowledge base articles for future reference.

Collaborate with other IT staff to escalate complex issues as needed.

Qualifications

Strong knowledge of computer networking principles and practices.

Proficiency in operating systems including Windows, macOS, and Linux.

Experience with software troubleshooting techniques and tools.

Familiarity with IT infrastructure components such as servers, routers, and switches.

Ability to manage computer systems effectively and perform routine maintenance tasks.

Excellent problem-solving skills with a customer-oriented mindset.

Strong communication skills to convey technical information clearly to non-technical users.

Previous experience in an IT support role is preferred but not mandatory.

Join our team as a Helpdesk Technician where you will play a crucial role in supporting our organization's technology needs while enhancing your skills in a dynamic environment.

Full-time