IT Administrator

Job Description

Located in New Haven, CT 06510

IT Support Specialist to work with a IT Support Team

The IT Support Engineer is responsible for problem tracking, diagnosis, replication, troubleshooting, and resolution of customer support requests. Must respond to, research and accurately resolve technical issues in a timely manner. In this key role the chosen candidate will be responsible for providing outstanding customer service to ultimately drive 100% customer reference-ability. This is an opportunity to join a dynamic, solution oriented, high performing team.

Responsibilities:

Customer Support focused System Administrator

Network, server and data systems management

Provide support using multiple channels including email, web and phone

Document all customer issues in tracking system including incoming and outgoing correspondence, accurate problem description, steps to reproduce and resolution

Requirements:

High energy and excitement about technology a must!

Student or recent graduate of computer science, engineering, or sciences a plus

Strong communication skills (presentation, verbal, and written)

Strong customer-facing and relationship building skills with a passion for customer service and success

Ability to identify and solve problems efficiently and effectively

Proficient at workload prioritization

Ability to work independently and as part of a team

If interested please email your resume and contact information.Company Description

We are an IT company servicing businesses nation wide. We are looking to add members to our team servicing clients in ranging from tech startups to financial services. We have in office tech roles to be filled.

Full-time