Patient Registration Rep

Job Title: Patient Registration Rep

Location: Grand Blanc, MI

Duration: 3 Months

Shifts:

1st position - variable shift 6p-6a

2nd position 6am – 630pm

3rd position 930am – 10pm

Job Summary:

Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities including patient reception, facetoface check in, preregistration, confirmation of insurance eligibility and cash collections.

Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers.

Advocates on the caller/customer behalf to ensure their needs are met.

Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

Education:

High School Diploma.

Required Skills & Experience:

One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting.

Strong computer skills and working knowledge of Microsoft Office products.

Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/nonclinical staff.

Must be willing to be on your feet for long periods and able to instruct others.

Ability to perform a variety of tasks in a fastpaced environment with frequent interruptions.

Preferred Skills & Experience:

EPIC training/experience.

Insurance payor systems experience.

ICD10 medical terminology experience.

Schedule Notes:

This position is a 6-month assignment with possible extension.

Entry Level position.

Prefers candidate that has experience with using medical terminology