IT Asset Management Coordinator

This role will be primarily responsible for executing client requirements with a high focus on provisioning and/or deployment services as well as gaining systems access for a multitude of clients.

You will secondarily focus on asset management for “storage customers” throughout the location’s designated areas.

Communication between several departments within the organization is vital, both for real-time movements and when collaborating to make procedural changes and implementing new processes that work towards increasing overall productivity and efficiency.

Essential Duties

Perform admin duties to facilitate device life cycle process, such as checking in computers, iPhones and tablets, opening service tickets, verifying warranty information, and providing detailed instructions to customers about the repair process.

Review and diagnose customer devices, analyzing the performance to determine details of equipment problems.

Responsible for transferring devices and parts between offices, including pickup, delivery, and shipment for manufacturers or clients, as well as preparing shipping manifests and tracking scheduled deliveries.

Ability to lift, push, and pull up 50+ lbs on a daily basis.

Roles & Responsibilities

Update applicable systems and client’s internal asset management systems throughout the repair process, troubleshooting with vendors through provided portals for support.

On-boarding and off-boarding of hardware and operating systems for "special case" clients' new hires, break/fix and exiting employees, monitoring those projects daily.

Responsible for "storage customer" asset management and indexing non-deployables in preparation for e-waste and general storage.

Maintain accurate data and records of devices with details of life cycles, escalations, or comments through internal systems.

Keep an organized workspace for the successful sorting and distribution of machines/devices.

Work cross-functionally with other departments throughout the organization, striving to meet SLA’s (Service Level Agreements).

Conduct cycle counts and investigate the outcomes of those counts, reporting to leaders any discrepancies.

Contribute to the entire service department by demonstrating flexibility and proactively assisting in areas where needed.

Engage with vendors, customers, and team members with a positive attitude, aligning with the company’s core values.

Perform other duties as needed and requested by Leadership.

Qualifications

1+ years of experience in a Customer Service role

Knowledge of Microsoft Office or Google Suite

Familiarity with device repairs and/or shipping and receiving

Netsuite or applicable SaaS experience is a plus

Full - Time

ComputerCare is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.