General Manager

Job Description

Job Title: General Manager

BIG THINGS COME IN SMALLS PACKAGES

Our founder Brandon Landry has always been a big fan of cheeseburger sliders. Their size. Their flavor. Their ability to let you eat as many as you want. And while sliders had traditionally been bro bites at sports bars, Brandon knew they could be bigger. Much bigger. So he set off to bring small burgers to the big stage. And Smalls Sliders was born.

Today, we proudly stand as one of the fastest-growing QSR brands in the country. Our success is driven by a simple yet disruptive approach, we only use only high-quality ingredients and make our cheeseburger sliders fresh to order always. Our waffle fries are made with the most superior spuds, too. Then seasoned to perfection for dippin’ & dunkin’ in queso or our signature Smauce® ’til your heart’s content. And our shakes? Well, they’re just the coolest.

Join our Smalls Squad, a team of passionate individuals from diverse walks of life united in our purpose to make everyone's day a small bit better. Job Summary:

The General Manager’s primary duty is the management of the daily operations of the restaurant to ensure the overall goal of outstanding guest service. The General Manager manages the day-to-day activities of Shift Leaders and other Squad Members. The General Manager is the highest-ranking member of the management team in the Can and has direct responsibility for overseeing the financial results, operations, staff development, customer service and compliance with all Company policies, procedures, standards, and specifications.

Principal Duties & Responsibilities

Operations

Oversee all day-to-day restaurant operations to ensure Company standards for quality food, service, and sanitation are met.

Manage and supervise Shift Leaders and Squad Members.

Assign and direct daily work responsibilities for all Squad Members.

Order inventory for all areas and operations to ensure the restaurant is stocked with appropriate levels of product.

Reconcile cash registers at open and close of each shift.

Maintain all records as required by Company policies and procedures, and in compliance with state and federal law.

Maintain staff compliance with Company policies, procedures, standards, and specifications.

Maintain staff compliance with state and federal laws governing safety and food handling.

Management

Recruit, interview, select and hire quality Squad Members for all positions.

Conduct orientation and train Shift Leaders and other Squad Members to ensure employees perform their respective jobs.

Perform performance reviews of Shift Leaders and other Squad Members on a regular basis. Provide ongoing feedback, coaching, and counseling to Shift Leaders and hourly staff regarding areas such as production, efficiency, and professionalism.

Perform counseling, disciplinary action or termination of employment of Shift Leaders and other Squad Members.

Adjust work schedules and hours of work of Shift Leaders and Squad Members, as needed, to ensure all shifts are covered.

Approve overtime as necessary for Squad Members.

Leadership

Display exemplary and professional attitude and appearance at all times.

Listen and communicate effectively with the assistant Managers, Shift Leaders and Squad Members, Frequent Sliders, vendors, and the community.

Conduct management and staff meetings.

Follow the District Managers direction and accomplish the objectives set by the District Manager.

Review the objectives with Assistant Managers, Shift Leaders, and hourly staff as necessary.

Delegate appropriate tasks and responsibilities as necessary.

Resolve employee complaints, questions or concerns as necessary.

Other duties as assigned.

Work Condition Requirements

Willingness to work a flexible schedule, including extended hours. Typical work week is 50 hours.

Periods of standing and walking, as necessary.

Frequent contact with Frequent Sliders, requiring tact and courtesy.

Frequent contact with subordinates, requiring direction and supervision.

Minimum Qualifications

Minimum High school diploma or GED equivalent. Associate or 4 year degree preferred.

3-5 years in restaurant management or leadership position.

Ability to read, write and verbally communicate well.

Proficient math skills and comfort with numbers.

Proficient computer skills.

Demonstrates maturity and professional demeanor at all times.

Friendly, outgoing personality.

Positive attitude and self-disciplined.

Reliable transportation

Valid drivers license

It is the policy of Smalls Sliders to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.

Full-time