Call Center Agent

Job Description

Description

Job Description:

We are looking for a motivated and customer-oriented Call Center Agent to join our team. In this role, you will be responsible for handling inbound and outbound calls, assisting customers with inquiries, and providing exceptional service to ensure customer satisfaction. This is an excellent opportunity for individuals seeking to build a career in customer service.

Key Responsibilities

Responsibilities:

Answer incoming calls and respond to customer inquiries in a timely manner.

Provide accurate information about products and services.

Resolve customer issues and complaints with professionalism and empathy.

Document all interactions in the customer relationship management (CRM) system.

Conduct follow-up calls to ensure customer satisfaction.

Collaborate with team members to achieve performance goals and targets.

Participate in training sessions to enhance product knowledge and service skills.

Skills, Knowledge and Expertise

Skills Required:

Excellent verbal communication and active listening skills.

Strong problem-solving abilities and attention to detail.

Ability to work in a fast-paced environment and manage multiple tasks.

Proficiency in using computers and CRM software.

Previous experience in a call center or customer service role is preferred.

A positive attitude and a passion for helping others.

Benefits

Benefits:

Competitive salary ranging from $38,000 to $42,000.

Comprehensive health, dental, and vision insurance.

Paid time off and holiday benefits.

Opportunities for career advancement and professional development.

Supportive and collaborative work environment.

Full-time