Call Center Representative

Job Description

Company Overview

Senior Health Solutions is a state-licensed agency that specializes in the senior life and health insurance market. We pride ourselves on outstanding customer service and deliver quality service to our clients.

Job Summary

As a Call Center Representative, employees will receive calls from prospective and current clients. You will be working with them by assisting in Medicare enrollment. The call center employee works with the client to verify eligibility and gathers the necessary information from the client to assist with the Medicare enrollment. This is not a remote position.

Responsibilities

Taking inbound calls, listening to client questions and fulfilling their needs. Guiding clients through the enrollment process with excellent communication skills.

Qualifications and Skills

Pleasant phone voice with good customer service skills

Good computer and keyboarding skills

Previous Call Center experience a plus (not required)

Outgoing and energetic attitude

Active Listening Skills giving full attention to what clients are saying, taking time to understand the points that are being made, and not interrupting at inappropriate times.

Ability to multitask

Excellent problem-solving skillsBenefits and Perks

Expected 1st Year Income 75k-100k, with Bonus and Commission

Renewals begin after 13 months, adding more potential income.

Health Insurance available after 60 days

401k with a partial company match

Monday through Friday, occasional Saturdays, NO SUNDAYS

All training paid

Surprise Incentives throughout the year

Powered by JazzHR

hRulDIrvv4

Full-time