Collections Specialist

Job Description

The Collection Specialist is responsible for maximizing collections and minimizing outstanding accounts receivable aging percentages by performing collection functions. Responsibilities also include monitoring outstanding accounts receivable, communicating with insurance carriers regarding unpaid claims, evaluating EOB’s for denials as well as filing appeals to insurance payers.

Responsibilities:

Review and analyze various accounts receivable reports including aging, unapplied cash, short pay, and open credit request status reports.

Evaluate blocked orders and determine appropriate action: release, recommend credit hold, or negotiate plans of repayment that would optimize risk mitigation.

Work any assigned correspondence related to assigned accounts.

Conduct daily account reconciliation include working with sales on pricing, system process, freight issues, analyzing and processing offsets, and write-off requests.

Facilitate conference calls with Sales, customers, and other stakeholders to analyze data and reports to identify problems and resolve service issues.

Collaborate with Sales to prepare and provide management with updates for monthly account reviews with leadership team and escalate for assistance as needed.

Assist with process gap analysis within the Accounts Receivable department.

Conduct daily collection calls to customers and sales representatives. Manage and monitor plans of repayment for delinquent accounts.

A team with clear thinking, creative approaches and transparent processes would love to hear from you!

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Full-time