Account Manager - Springtown, TX

Job Description

JOB TITLE: Account Manager

DEPARTMENT: Sales

SUMMARY: The Account Manager is responsible for providing leadership and guidance to direct reports to ensure all activities are in alignment with regional management plan. They will ensure consistency in technical and customer service levels as well as manage customer relationships by assisting account/technical representatives on sales calls, surveys and recommendations.

DUTIES AND RESPONSIBILITIES:

Manages existing chemical business for a specified geographic area/customers

Develops and controls individual customers business plans in coordination with Regional Management

Provide comprehensive mechanical, diagnostic, and analytical service to provide excellent customer service

Directly addresses customer’s requests, investigates, and resolves customer issues, ensuring that company devices interconnect with file servers, email servers, and financial systems seamlessly.

Coordinate with Regional Management & Technical Services teams to execute sales strategy and generate sales growth

Ensure mutually agreed promises are delivered during transition period of new business in District or Area

Support development of new customer contact plans in coordination with Account Management team

Keeping an inventory of all company electronic assets.

Promote high level of ESHA awareness within the Region and participate in all company ESHA training and rules

Act as an integral part of the regional sales expansion efforts

Manage quality improvement and progress through innovation and Dorf Ketal Excellence in all areas of the business

Communicate with key stakeholders, customers, vendors, and personnel to ensure objectives are met

Manage respective team and deployment

Implement Dorf Ketal Performance Management tools, set targets, and monitor contingency plan for responsible area

Develop team to full potential, e.g. evaluation, training, coaching, appraising, talent identification, etc.

Build and motivate a strong team that delivers value and helps meet objectives

Executes go-to-market strategy for target industry segments within the frame of global market segment strategy

Represent company to customers in a professional manner at all times

Builds and ensures frequent personal contact/relationship with specific customers

Collaborate with other professionals to maintain standards and functionality

Support and assist in implementing and maintaining certified management systems ascribed to by DKC such as ISO 9001. Identify training needs of personnel. Promote awareness of risks and opportunities associated with their work. Maintain an understanding of the Quality policy and how they personally contribute to meeting DKC objectives and goals

Support and assist in implementing and maintaining the RCMS program. Identify training needs of personnel. Promote awareness of the RCMS guiding principles and Dorf Ketal's HSSE policy, objectives and goals in addition to how they can contribute to them.

Other projects as required.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

QUALIFICATIONS:

Required Skills/Abilities:

Excellent verbal/written communication skills, presentation skills, and problem-solving ability

Ability to be a team player

Ability to obtain all necessary clearances and certifications

Skilled in Microsoft Office

Strong problem solving ability with customers, personnel, operations, and chemical solutions

Ability to travel moderately to frequently

Education/Experience:

Bachelor’s Degree preferred, relevant work experience may be considered in lieu of degree

3-5 years of experience in oil and gas industry with progressive experience

Oilfield Chemical Service experience is preferred

Full-time