Operations Manager- Marriott KCI Airport- Kansas City, MO

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Operations Manager for the Kansas City Airport Marriott in Kansas City, MO

Job Purpose:

Plan and manage the following functions of the hotel (Front Office and F&B) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short- and long-term planning and day-to-day operations of the above areas in the hotel. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Ensures the efficient and effective operation of the Front Office and Food and Beverage department.

Acts as Evening Manager on Duty

Recruit, manage, train and develop the Rooms team.

Ensures the guest satisfaction levels and monitor guest service scores, comments, and social interactions to provide continuous improvement.

Participates in the development of short term and long term financial and operational plans for the hotel.

Ensure security and safety for the hotel’s assets.

Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.

Ensures Hotel policies and procedures are adhered to.

Assists Guest Service Manager, Director of Front Office and Assistant General Manager with the execution of hotel objectives.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

Previous Front Desk Supervisor - 2 years' experience

Previous Food and Beverage Supervisor Experience

Marriott experience preferred

This job requires the ability to perform the following:

An experienced focused service Rooms or Food & Beverage Supervisor or Manager, with at least 2 years of leadership in hotel operations

Working knowledge of FSPMS, Marsha, ADP, M3 and Marriott brand standards.

Knowledgeable in financial statements and budget including staffing guidelines.

Proven ability to deliver exceptional guest service results as measured through guest satisfaction

Great at developing, and/or implementing policies, procedures and systems to improve business operations.

Able to embrace property safety programs to include training, reporting and incentives.

Display initiative, perseverance and analytical skills

Engaged, authentic, and prepared to positively impact performance for a "best in class" hotel

Other:

Being passionate about people and service.

Strong communication skills are essential when interacting with guests and employees.

Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.

Basic math skills are used frequently when handling cash or credit.

Problem-solving, reasoning, motivating, and training abilities are often used.

Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

Team Driven and Values Based Culture

Medical/Dental/Vision

Vacation & Holiday Pay

Same-day pay available

Employee Assistance Program

Career Growth Opportunities/ Manager Training Program

Reduced Room Rates throughout the portfolio

Third Party Perks (Movie Tickets, Attractions, Other)

401(k)

Employee assistance program

Employee discount

Flexible schedule

Flexible spending account

Life insurance

Parental leave

Referral program

Full-time