Hotel Front Desk Attendant

Job Description

$14 hourlyResponsibilities:

Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Mitigate customer complaints as needed

Connect with the housekeeping department to ensure guest accommodations are ready

Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card informationQualifications:

High school diploma, GED, or equivalent

Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

Working knowledge of Microsoft Office and reservation management systems

Has experience answering telephone calls and troubleshooting stressful situations

1+ year of hotel industry experience or related job preferred About Company

Please see property General Manager for more information.

Full-time