Front Desk Supervisor

Job Description

SUMMARY

Coordinates the front office activities of the hotel and provides support to the General Manager by performing the following duties

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer:

Career advancement opportunities

Employee discounts

Competitive pay

Daily Pay

Flexible work schedule

Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)

Paid vacation

SUPERVISORY RESPONSIBILITIES

Directly supervises or assists in the supervisory function of front desk staff consisting of 1-5 employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

ESSENTIAL JOB FUNCTIONS

Performs functions of Guest Service Agent as scheduled by Management

Provides training, including safety training, to front office staff as directed by Management

Assists in the selection of Guest Service Agents

Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing

Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards

Corresponds with group and travel agents to answer special requests for rooms and rates

Assists with sales and marketing efforts as directed

Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures

Answers inquiries pertaining to hotel policies and services

Performs functions of the General Manager in their absence

Assists General Manager in conducting staff meetings

All other duties as assigned

What we are looking for:

0 – 1+ year of customer service experience

Passionate about hospitality and creating an exceptional guest experience.

Ability to handle confidential information, including guest records, with a high degree of integrity.

Ability to answer and route calls as appropriate; takes guest messages with accuracy.

One-year certificate from college or technical school; or 6 months to 1 year related experience and/or training; or equivalent combination or education and experience

Open Availability

Full-time