Customer Service/Call Center Specialist

Job Description

Customer Service/Call Center Specialist that possesses basic accounting knowledge, be a self-starter that is willing to learn and grow, have strong analytical skills, committed to excellence and high standards, organized, detailed and customer service oriented. Must be able to learn quickly, work independently, multi-task, and produce accurate results.

Job Responsibilities:

- Answer calls and resolve customer issues

- Log issues and problems

- Must be dependable and have a history of strong work attendance

- Work collaboratively with team members and call center management to contribute to department goals and maintain service level objectives

- Promptly escalate urgent customer concerns or issues

- Mortgage loan or banking experience is desirable

Experience/Training:

- Minimum one years' experience in a call center or financial services or similar specialist position

- Familiarity with Fair Debt Collection Practices, Telephone Consumer Protection, Consumer Financial Protection Laws, and Consumer Privacy Laws is preferrable

Skills and Abilities:

- Must be passionate about providing the highest quality customer care

- Must be computer literate and comfortable navigating MS Office Suite of Products (Word, Excel, etc.) - at least 2 years of experience

- Able to work independently and as part of a team

- Ability to assess issues and apply the appropriate sense of urgency

- Ability to effectively communicate feedback and present observations, trends and recommendations to peers and management staff

- Paid Time Off

- Sick Leave

- Vacation Time

- 11 Paid Holidays

- Hourly Health and Welfare Pay (to cover health benefit insurance)

Compensation:

- Hourly pay rate of $18.16 + $4.57 for you to get your own insurance

- This position requires the successful completion of a federal background check to include criminal background check, drug test, credit check, and fingerprinting. GMG is an equal opportunity employer that takes affirmative action to employ, and advance in employment, individuals without regard to race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, or gender identity.

Education:

- High school or equivalent is required.

- Expected hours: 40 per week

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Citizenship Requirement:

- Must be a US Citizen

Work Location:

- In-person at Tulsa Office

Full-time