Operations & Guest Experience Manager

Job Description

Innvite Hospitality (

Location:

Columbus, OH (Ability to travel to Sidney and Lancaster, OH – if needs arise)

Are you a motivated, hands-on professional ready to step into a dynamic role where you can truly make a difference? We’re looking for an Operations & Guest Experience Manager to help us run the show and lead by example. If you’re a multitasker, a problem-solver, and someone who thrives in a fast-paced environment, we want to hear from you. This is your chance to grow with a company that truly values your contributions and empowers you to take ownership of your career.

Why This Role is Perfect for You:

Fast-Track Your Growth: We’re a growing company that values hard work and dedication. The sky’s the limit for someone eager to learn, take on new responsibilities, and grow within the company.

Flexibility: Work a flexible 5-5.5 day schedule, including weekends and evening shifts. We’ll do our best to offer 1.5 days off mid-week for a balanced lifestyle.

Incentives: Quarterly bonuses ranging from $1,000 to $3,000, based on your performance in guest satisfaction, sales leads, and operational flexibility.

Competitive Pay: Starting at $15-$20/hour plus guaranteed overtime

What You’ll Be Doing:

Lead, train, and inspire team members across multiple hotel departments, creating a positive work environment where everyone feels valued and supported.

Take charge of guest services and tackle escalated issues with grace, ensuring each guest’s experience is top-notch.

Be a quick decision-maker and a proactive problem-solver, especially during peak times or staff shortages.

Jump into various departments (front desk, housekeeping, maintenance) as needed, keeping everything running smoothly and ensuring no task is too small.

Work alongside management to generate new business and maintain corporate relationships.

Help manage financials, payroll, and costs while keeping the hotel’s operations in tip-top shape.

Be the eyes and ears of the hotel, using guest feedback and online reviews to make data-driven decisions that improve the guest experience.

We’re Looking for Someone Who:

Has 4+ years of management experience, such as a Front Desk Manager, Assistant GM, or Head Housekeeper, preferably in properties like Hampton Inn, Holiday Inn Express, Hilton, Marriott, or other IHG-branded properties.

Has a natural talent for sales and guest relations – we want someone who can set up block rates and handle group bookings like a pro.

Loves variety and is flexible enough to work across departments and step in when needed.

Has exceptional communication, time management, and leadership skills.

Is comfortable using property management systems and POS systems like PEP, Opera, or Sophie.

Has a strong passion for guest service, conflict resolution, and team training.

Perks & Benefits:

Room Discounts: Special employee rates at our properties.

Paid Vacation: 5 days after one year, increasing with your tenure.

Sick Time & Holiday Pay: Paid sick leave and time-and-a-half for holidays worked.

Family Leave: Paid time off for the death of an immediate family member after 90 days of employment.

Room for Growth: We’re seeking someone who’s eager to take on new challenges and grow with the company. This is a hands-on role with significant room to advance and make your mark!

What You’ll Love About Working Here:

We’re committed to a team-first approach and creating a work environment that values leadership, responsibility, and hard work. We understand that everyone brings something different to the table and want to build a diverse, strong, and successful team. We’re looking for someone who is ready to take charge and help lead our hotel to new heights, all while balancing the hard work with the rewards of growth.

Full-time