Customer Service Representative

Job Description

POSITION DESCRIPTION

Position: Customer Service Representative

Department: Catholic Cemeteries

Reports To: Office Manager and/or Superintendent

Classification: Non-Exempt

General Description

Catholic Cemeteries of the Archdiocese of Newark operates 11 Catholic cemeteries in 5 counties and is the recipient of several prestigious awards. Over 1 million are interred in our cemeteries.

The Customer Service Representative is responsible to perform assigned duties and functions for the cemetery office, assist our Catholic families, the public, funeral directors and vendors with their needs as they relate to Catholic Cemeteries’ office. Performs assigned duties and functions for the Cemetery consistent with the Mission, Vision and Values of the Catholic Church.

The Customer Service Representative shall be open to work at any of Catholic Cemeteries locations in northern New Jersey region as needed.

Specific Duties/Responsibilities

The following specific responsibilities are representative of the duties required in this position. They may be unilaterally but reasonably changed based on the working environment and departmental needs.

Answer telephones and direct call to appropriate level, or respond to call inquiries when possible

Assist our Catholic families with the step by step process for interment

Process and follow-up of incoming funeral orders from funeral directors in adherence to existing policy and procedures

Scan and process interments into prescribed cemetery Enterprise computer software system

Process monument paperwork, i.e., permits, size, location

Process memorialization paperwork, i.e. lettering, emblems and floral and import photos

Provide superintendent with requested reporting regarding any and all cemetery tracking data and information

Maintain office filing, create Mass Remembrance booklet, create candle labels, create all work orders, etc.

Process work orders as it relates to gravesites/crypts and general property

Process yearly vendor permits and insurance coverage’s for same

Provide excellent customer service to our Catholic families as it pertains to inquiring about grave/crypt locations or problems, direction to site, genealogy, emails, etc.

Process daily bank deposits through mechanized recording system and banking website.

Input data for record keeping of all interments/entombments

Assist the Superintendent with the processing of invoices and accounts payable

Assist in month-end close activities and reconciliations as needed

Other duties as assigned

Qualifications/Skills

Superior communication skills with sensitivity to the needs of our Catholic families.

Strong attention to detail

The ability to work in a fast-paced environment and multitask

Solid background in computer skills a must. i.e. Word, Excel and Microsoft Office

Education and/or Experience (Preferred)

College degree or 5 years of equivalent experience required

Strong computer skills with competency in Microsoft Excel and Word

Office 365 knowledge a plus

Physical Demands

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job in a normal office environment. Extended periods of sitting and computer work. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Rev. 01/2025

Monday – Friday, 8:30 am – 4:00 pm, every-other Sat. OT/as needed

35 hours weekly

Full-time