Customer Service Alarm Representative

Job Description

We have a client that is looking for an experienced Customer Service Rep. Alarm Industry Experience is a big plus for this position. This is a high call volume position and needs someone with this experience. Candidates must be able to type 25 wpm at minimum, have proper spelling and writing skills, and be computer savvy. There will be an industry software that you will need to learn. Candidates must also have MS Office experience and the ability to use Google. A Customer Advisor is one of our leaders in customer satisfaction and the individual shall be required to make outgoing and receive incoming calls from customers; must address customer’s requests with professionalism while expressing enthusiasm and concern for their needs. The position requires a wide range of responsibilities and tasks as it relates to customer service and requires an individual who is highly motivated to create, maintain and increase customer satisfaction.

Also must be drug free, and have a clean background

Detailed Responsibilities:

Must be ready to learn new computer programs and the alarm/security industry

Perform all procedures as required to resolve customer problems and/or concerns

Respond to incoming calls and monitor alarm activity

Resolve alarm conditions promptly and accurately

Must be able to multitask

Make customer care calls as needed, as well as following up on previous inquiries

Review customer’s account while the customer is on the phone, requesting payment when necessary

Log all information on customer’s account accurately

Scheduling

Generate sales lead to appropriate department or, when possible, generate the order over the phone

Respond to customer requests to send information such as; alarm reports, instruction, booklets, duplicate invoices, stickers, signature sheets, marketing materials, etc.

Learn to diagnose alarm system problems via telephone and create a service ticket only after exhausting all resources and expertise

Able to multitask multiple/different situations at the same time

Must be able to work independently and as an integral part of the team

Perform all other duties as assigned

On time is a must

Must be willing and able to learn the security industry, including parts and how systems work.

Requirements

Experience Required

Prior alarm company experience preferred

Previous call center experience preferred

Experience in resolving alarm conditions preferred

Must be able to speak clearly

Basic computer skills

Must be able to type at least 25 wpm and pass a typing test in office

Also, must have reliable transportation - our hours are 8:00 - 4:30 M-F. They give a 1/2 hour unpaid lunch and a morning 15 minute break and an afternoon 15 minute break. We do ask that they arrive by 7:45 so that there is time to get set up for the day. That 15 minutes is payable.

Benefits

The pay is $17.00-$20.00 per hour based on experience.

If you would like to discuss the job in further detail send your contact information please.

Full-time