Applications Test Specialist

Job Description

Salary:

Job Description: Applications / Test Specialist

Title: Applications / Test Specialist

Reports To: Manager of Technical Services and Applications

Direct Reports To: None

Cross-Functional Relationships:

Operations

Product Development

Technical Support

Sales

Status: Full Time

Office: Listen Technologies Headquarters / Bluffdale

Overview:

The Applications / Test Specialist is responsible for design verification testing of newly developed product including functional, performance, compatibility and application testing of all hardware and software components. In Addition, the Applications / Test Specialist is responsible for validating component and design changes / upgrades to existing product and ensuring design standards are maintained by providing quality audits of existing inventory.

The Applications / Test Specialist is responsible for creating, validating and supporting advanced application designs. The Applications / Test Specialist works with Technical Services, Sales and FSEs to support high profile and advanced projects. The Applications / Test Specialist works with Technical Services to resolve customer and product problem escalations and provides field support when required. The position works cross-functionally with the Development, Operations, Technical Services and Sales teams.

Key areas of responsibility:

Tests new product prior to releasing to market for fit, purpose and user experience and reports results to management

Develop test plans and coordinate testing of assigned projects.

Setup test environments to mimic customer applications

Tests newly manufactured and pre-released products for performance and adherence to quality standards.

Enters accurate information to capture and reproduce problems in bug tracking system

Active participant in bug reviews, product planning meetings, and team meetings

Works directly with Engineering to assist with setup and replication of issues.

Generate documents and drawings as required to support product application design requests

Assist and handle escalations from Technical Services Specialists

Provide technical and applications training to Technical Services, FSEs and Corporate Trainer on newly released products.

Handle overflow calls for tech support and sales as needed.

Tracking all activities via Salesforce; Conversations, e-mails, follow up

Works with Product Management to provide improvements and suggestions

Perform product quality audits and testing

On-site support for troubleshooting, configuration, design surveys and commissioning

Pursue continuing education via AVIXA, Syn-Aud-Con, local colleges, APMM, etc

Reviews Manuals, Data sheets, and other sales and marketing materials for technical content accuracy and completeness

Proactively keep management and project team informed by providing regular status of assigned projects, tasks and customer escalations

The Applications Engineer shall uphold and execute the company brand, values, philosophy, ethics, culture and integrity with all they conduct business with. This includes but is not limited to dealers, consultants, distributors, vendors, customers, employees and fellow Listen employees

Other duties as assigned

Key Performance Indicators:

Product releases that have little or no problems that occur that were not identified in the testing process

Listen is recognized as the application and product expert on all technologies supported by Listen products including RF, IR, Hearing Loop and WiFi.

Accuracy and completeness of information, generated documents, and communication

Professional growth via continuing education updating personal development records

Completion of assigned duties

Continued improvement of technical skills and product knowledge

Projects are completed on time

Qualifications:

Must have passion for Listen solutions

Must be motivated, a self-starter and be able to work with limited management direction

Must be able to be effective in working in a cross functional role

Must have a technical background sufficient to support the responsibilities of the job description

Technical Degree or 2 years equivalent work experience

Electronics and computer networking experience preferred

Excellent customer service skills

Good problem solving abilities

Experience working with test equipment such as audio test sets, oscilloscopes, and various meters.

Computer literate (including Microsoft Office Suite)

Ability to work independently and as part of a team

Willingness to learn and take on added responsibility

Ability to multi-task

Willing and able to travel with short notice

Willing to work outdoors in a variety of conditions as needed to validate product performance and limitations

INTENT AND FUNCTION OF JOB DESCRIPTIONS

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive.

Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at will employer for employees residing in the United States. Employees can be terminated for any reason not prohibited by law.

Listen Technologies is an Equal Employment Opportunity Employer.

Full-time