Relocation Representative
Description:
Relocation Representative
**Petaling Jaya - Malaysia**
**About us**
We are a global technology company, driving energy innovation for a balanced planet.
Together, we create amazing technology that unlocks access to energy for the benefit of all.
Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and success and act with integrity to become and be a part of one of the most diverse group of experts in our industry, anywhere around the globe.
Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.
**Job Description**
The Relocation Representative is responsible for providing care and support to employees and their families throughout a transfer, including the move in and out of assigned locations, arrival, welcoming, settling in and the eventual transfer out. The Relocation Representative designs, executes, evaluates and updates relocation programs within the geographical area of responsibility. This person coordinates vendors, cost control, and legal compliance involved in the relocation process.
**Roles and Responsibilities:**
+ Establish contact with the employee and family upon confirmation of relocation to. Initiate the relocation process.
+ Define personalized welcome package and arrival services.
+ Explain the visa and immigration process.
+ Respond to email, phone call and queries relating to relocation and mobility benefits.
+ Support employee with relocation and mobility benefit expense claims.
+ Support spouses with career and language assistance.
+ Welcome employee and family upon arrival and ensure arrival services and resources are in place, including temporary living, house search, lease agreements, schooling options, banking and driving.
+ Coordinate exit from current country of assignment, including shipping personal effects, terminating leases and utilities, cancelling visas and work permits.
+ Manage third-party relocation service provider and suppliers.
+ Conduct post-move surveys.
+ Maintain welcome documents with accurate information, such as location procedures and regulations, information on day care, schooling, housing and tax assistance.
+ Ensure relocation policies and procedures are clear and posted on the location website.
+ Approve relocation invoices and expense claims from third-party service provider.
+ Ensure that the relocation program complies with SLB Employment Manual and Mobility Policies.
+ Coordinate with internal and external visa and immigration services to make sure that required documents are obtained, the process complies with local immigration laws, the employee and family are kept updated, and exemption approvals are handled.
+ Develop strong relations with third-party relocation service provider and suppliers, and with schools and other local community resources and agencies.
+ Conduct vendor audits to ensure compliance with Supply Chain standards.
+ Prepare ad-hoc reports upon request.
+ Work closely with: Human Resources to effectively deliver relocation program; Supply Chain to manage vendor relations and cost control; Payroll and Tax departments for payroll reporting and tax guidelines; Legal department to ensure compliance with local guidelines; SLB Spouses Association.
+ Advise management and employees on relocation policies and procedures. Coach new team members.
+ Participate in continuous improvement initiatives.
+ Ensure compliance with Data Privacy and Protection Guidelines and relevant legislation
**Qualifications and Experience:**
+ Bachelor of Human Resources, Business Administration and any related fields.
+ Minimum 3 years of experience in HR management or hospitality; client-facing experience is a plus.
+ Strong customer service orientation and communication skills.
+ High attention to detail and strong interpersonal skills, with the ability to handle sensitive matters and interact with high-profile employees and their families.
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.