IT Technician - Tier 1 (On-site)

Job Description

Salary:

Who we are

At Acumenian, we're more than a consulting firm; we're a collaborative community of innovative professionals. We celebrate individual strengths, foster positive relationships, and embrace flexibility. Join us to grow, thrive, and make a difference in the world of Advisory, Technology, and Analytics Management Consulting.

Whats the role

As an IT Technician, you will be part of a team that works with multiple clients as well as organizational project. In this role, you will be the first point of contact for technical issues, troubleshooting hardware and software, and ensuring timely solutions for day-to-day IT challenges. This is an exciting opportunity for someone who is passionate about technology and understands and responses to customers' needs.

How you will add value

Responding to and resolving Level 1 support requests, including hardware, software, and network troubleshooting

Maintaining and optimizing networks and servers

Managing installations, upgrades, and configurations of hardware and software

Providing remote support to users and guide them through step-by-step troubleshooting procedures

Reviewing data backup and system security operations (e.g. user authorization, firewalls)

Working in systems integration and implementation

Working with network devices and services (routers, switches, firewalls, VPN, QoS)

What you need

Bachelor's degree in Information Systems, Computer Science or related field.

1 year of experience in a helpdesk or technical support role

Knowledge in VMWare, Azure, O365,Linux and Windows Server, and otheroperating system

Ability to handle multiple projects at once.

Strong communication skills (verbal and oral) in both English and Spanish

Excellent interpersonal skills

Tactful and confidential handling of all information found in the corporate information system.

Who you are

You are detail-oriented and professional.

You are organized and prioritize tasks.

You are a team player.

You must have a strong sense of accountability and building relations and have analytical and problem-solving skills.

Flexible and adaptable in various situations and when interacting with many different personalities.

What Youll Get...

Besides our amazing culture and a competitive salary base, youll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle.

Medical/dental/vision/life insurance

Saving Plan with Company Match

Time Off

Opportunities to learn and advance your career.

Great work/life balance

Full-time

Hybrid remote