Senior Client Support Analyst

Job Description

We are searching for a polished and experienced Senior Client Support Analyst ready to join our service-centric Client Support team catering to our large institution clients that utilize our low latency proprietary trading platform. If you are a self-starter, love to problem solve, thrive and contribute to a growing team, then you have come to the right place. The Client Support Analyst is a full-time exempt position reporting to our Head of Desk Support.

WHAT YOU WILL DO

Provide level 1 and 2 trade, system and integration support at the direction of the client support manager. Such responsibilities include, but are not limited to:

First-level and second-level telephone, chat and email support to clients using either GUI-based or automated remote trading applications

Trade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithms

Troubleshoot system and client connectivity issues

Investigate order routing issues between SpiderRock and multiple execution brokers

Perform QA of internal trading tools, algorithms and risk applications and document as needed

Assist in client-onboarding and account creation

Work closely with our Enterprise Operations, Sales/Business Development and Development teams

Train new support analysts and lead support team efforts

WHAT WE ARE LOOKING FOR

Bachelor's degree or equivalent experience

Concentrations on Finance, Economics, Mathematics or Computer Science are preferred

FIX protocol experience is recommended

Experience using SQL, Python, C#, and understanding US Equities and Derivatives (Indexes and Options), Futures

Required to obtain the SIE, Series 3, Series 7 and Series 63 licenses within 6 months of employment, a huge plus if you already have these licenses

Ability to resolve issues in a timely manner

Professional, motivated attitude

Strong interpersonal skills and communication

Manage multiple issues in a fast pace, high pressured technology environment

Independent self-starter and a keen attention to detail

Enjoys working in a fast paced, collaborative environment

Available to work in onsite at our downtown Chicago state of the art office

Local to Chicagoland area only or willing to relocate to Chicago

WHAT TO EXPECT

Highly competitive pay, benefits and bonus structure

Health insurance (medical, dental, vision)

Voluntary ancillary plans (Life & AD&D, Short-Term Disability, Long-Term Disability, Critical Accident and Critical Illness)

Discounted pet insurance

Progressive time off benefits (unlimited PTO, maternity leave, paternal leave)

Wellness programs

Zen Den for meditation, naps, nursing, or just to decompress

Work with high-caliber and innovative professionals

Access to unlimited snacks and beverages in our lounge area

Monthly, Quarterly, and Semi-Annual company sponsored events

401K Safe Harbor Plan and Match

Onsite gym membership

Divvy bike access

A fun and collaborative environment

SpiderRock is an Equal Opportunity Employer

Full-time