Field Service Technician

Seeking an experienced Field Service Technician to perform diagnostics, maintenance, and repairs on high-power EV charging systems. This role combines hands-on technical work with customer interaction and requires extensive travel.

Key Role Details

Position Type: Full-time, Travel

Industry: Electric Vehicle Infrastructure

Location: Columbus, OH

Department: Service Operations

Key Responsibilities

Execute diagnostic, maintenance, and repair work on charging systems

Perform commissioning and periodic maintenance interventions

Work independently and collaboratively to maximize repair efficiency

Document repairs thoroughly and consistently

Provide feedback to remote service and development teams

Coordinate service interventions within assigned territory

Requirements

2+ years support role in EV charging industry or related such as solar, Battery Energy Storage System, etc.

Experience as electrician in low-voltage range (up to 1,000V)

Technical certification or experience in electrical engineering

Basic software and diagnostic skills

Full stack IT infrastructure knowledge (hardware, software, network, telecommunications)

Proficiency in MS Office (Windows, Excel, Word)

Strong customer service orientation

Professional communication abilities

Experience working under time pressure

Ability to manage urgent customer escalations

Ability to lift 75lbs (components and units)

Capable of repeated ladder climbing

Able to stand/walk for extended periods

Valid driver's license

Valid passport

Flexibility for overtime work

Willingness for domestic and international travel

Available for flexible hours

Benefits

Medical Benefits with cost assistance.

Vision

Dental

Life Insurance paid by employer

Disability

Flexible Spending Accounts (FSA/HSA)

PTO (minimum 16 days)

Company holidays

Company vehicle provided