Customer Service Specialist

Customer Experience Coordinator

An exciting opportunity to join a fast growing company who specialise in private, luxurious travel for owners and their dogs. As Customer Experience coordinator you will be the first point of contact for clients ensuring their experience is seamless and stress free.

Customer Experience Coordinator Role and Responsibilities

Process new bookings, entering data accurately into all relevant tracking systems and ensure all relevant information has been received from the customer

Review pet health documentation, to identify any discrepancies, ensuring these are rectified before sending to the relevant authorities for approval

Liaise with external pet partners to ensure they have all relevant information and chase up any outstanding documents

Issue Flight Brief and review passenger manifests, ensuring complete accuracy of data to avoid any fines

Customer Experience Coordinator Skills and Experience Required

Although not essential, previous experience in aviation would be advantageous

Exceptional communication skills, written and verbal

Excellent admin and organisational skills and attention to detail

Proven customer service skills, which demonstrate an enthusiasm for delivering high service levels

Ability to multi-task and work under pressure to achieve tight deadlines

Customer Experience Coordinator Key Benefits

Circa £25,000 per annum

Employer pension contribution

Private Medical Insurance

Monday to Friday 11:00 – 19:00 or 14:00 – 22:00