Customer Service Representative

Job Description

Located in: Tualatin, OR

Pay: $20-$23 an hour depending on experience

Schedule: Monday-Friday; 8:30am-5:00pm

Full Job Description

Our client in Tualatin is looking to add Customer Service Representatives to its upbeat team. In this role, you will provide customer care support to vendors, property managers, insurance agents, and account managers. This is a great opportunity for bilingual candidates who are fluent in Spanish and English. Great work environment with many benefits and fun bonuses!

Responsibilities:

Provide quality customer care support to vendors, property managers, insurance agents, and account managers.

Answer phone calls through contact center, assisting callers with their profile, subscription status, and any requirements they need to have in place.

Make outbound calls to customers who left voicemails.

Follow-up with customers about their expired subscriptions as well as enrollment verifications via phone and emails.

Answer customer emails by solving their problems and responding in a helpful and courteous manner.

Respond to customer chats, answering their questions and helping them solve problems.

Responsible for collecting information and running background checks, COI tracking, W-9 verifications, and TIN Checks.

Additional responsibilities as assigned.

Qualifications:

Highschool diploma or GED

1-2 years of Customer Service experience

Strong written and verbal communication skills

Bilingual preferred – fluent in both English and Spanish languages

Strong interpersonal skills

Solution-oriented with strong and creative critical thinking skills

Preferred experience with NICE inContact or other similar contact center programs

Basic computer knowledge and experience using Microsoft Word, Excel, and Outlook

Basic level of experience with email and chat technologies

Able to work effectively under pressure

Benefits upon hire:

Performance-based bonuses

Monthly top-performer lunches

Annual reviews with opportunity for merit increases

Medical, vision, and dental plans

401(k) retirement account with employer match

PTO and sick time

Paid holidays

A huge snack room with free goodies!

Great work environment

Three ways to apply!

Call and speak to one of our Recruiters.

Submit your application to this job posting.

Send your resume to Connie at Description

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Full-time