Direct Support Professional

Job Description

We are hiring for PRN and Full Time Residential Coaches.

The Residential Coach (RC) provides victim-centered and trauma-informed direct services to survivors of human trafficking within a safe house setting. The RC manages the day-to-day activities in the residential program, helps clients manage calendars and schedules; and assists with daily routines, life-skills training, case management scheduling, and guides participants in programming activities. The RC is part of a multi-disciplinary team providing trauma-informed direct care services and works under the leadership of the Residential Manager.

Responsibilities:

Foster a healthy, safe community living environment

Assist clients in managing a busy daily program schedule

Address and respond to individual client needs

Help clients manage and attend all service provider, legal, and healthcare appointments

Assist clients with all onboarding and learning program guidelines

Daily transportation to the Learning Center, to appointments, and other errands related to programming

Assess and respond to resident crises and conflicts

Follow procedures for documenting client incidents and requests

Assess and manage emergencies according to Her Song's emergency protocol

Monitor the safety and security of the house, including the operation of the alarm system

Participate in the ongoing development of policies and procedures, safety and emergency protocols

Perform various administrative tasks related to documentation, scheduling, and reporting

Updating and documenting client information in the case management software system

Complete all assigned tasks as directed by Residential Manager

Participate in scheduled house meetings that occur during the shift, participate in conference calls, mandatory trainings, monthly residential staff meetings

Provide program support through daily implementation of all residential policies, procedures, and protocols according to Her Song values and operational manuals

Ensure a safe environment for healing by monitoring safety and security systems to minimize risk

Share client care duties as needed including meeting emergency needs or supporting transportation needs at times

Qualifications:

Minimum of 1 year related experience

Mature, flexible, calm, supportive, and resilient with a positive outlook

Organized, able to handle administrative duties

Highly trainable on how to work with clients in a trauma-responsive way

Have a deep commitment to the empowerment of the residents

Ability to work both independently and in a team environment

Excellent communication skills, both oral and written

Proficient computer skills

Knowledge of and experience in supportive or peer counseling, crisis intervention, and conflict resolution techniques

Ability and willingness to de-escalate and provide intervention or help resolve disputes

Ability to steward sensitive confidential information well and demonstrate a commitment to client-centered practices

Ability to maintain a positive, cooperative, and professional attitude at all times and in interactions with other volunteers, staff, and residents

Clean driving record up to three years

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Full-time