Night Auditor/Front Desk Clerk

Job Description

We are seeking a reliable and customer-oriented Front Desk Clerk/Night Auditor to join our team. As a Front Desk Clerk/Night Auditor, you will be the first point of contact for our guests and responsible for providing exceptional customer service. This position requires strong communication skills, attention to detail, and the ability to handle multiple tasks simultaneously.

Duties:- Greet guests in a friendly and professional manner- Check guests in and out of the hotel- Answer phone calls and respond to guest inquiries- Provide information about hotel amenities, services, and local attractions- Handle guest complaints or issues with professionalism and resolve timely- Process payments and maintain accurate records- Perform night audit duties, including reconciling daily transactions, preparing reports, and ensuring accuracy of financial records- Maintain cleanliness and organization at the front desk area.

Requirements:- Previous experience in hospitality or front desk role preferred- Excellent phone etiquette and customer service skills- Knowledge of front desk operations and hotel management software- Strong attention to detail and organizational skills- Ability to handle cash transactions accurately- Flexibility to work night shifts, weekends, and holidays

Job Types: Full-time

Expected hours: 40 per week

Benefits: (optional)

Health insurance

Dental insurance

Vision insurance

Life Insurance

Employee discount

Paid time off

Full-time