Customer Service (Debit Card) - Temporary M-F

Job Description

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

This particular project is assisting clients with inquiries on debit card incentives, orders, and balances.

This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

Previous 3-6 months customer service or customer support experience preferred

Previous 3-6 months call center or office background experience a plus

Basic computer skills

Quick learner and able to work independently

Type 20-25 words per minute accurately

Strong phone and verbal communication skills along with active listening

Must be 18 years of age

A background check applicable with state and federal laws will be required

Responsibilities

Manage large amounts of inbound calls in a timely manner

Follow communication "scripts" when handling different topics

Identify customers' needs, clarify information, research and provide solutions and/or alternatives

Access company and client resources provided to accurately handle the call

Seize opportunities to upsell products when they arise

Skillfully change from one task to another without loss of efficiency or composure

Be available at your desk, maintaining punctuality and attendance at all scheduled times

Remain positive and professional in all customer interactions

Flexibility to cross train as requested

Pay & Benefits

Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds)

Work hours - Shifts between 8:00am-8:00 pm (EST) ; Work Days - Mon-Fri

Paid Training - typically 2-5 days in length from 9:00am-6:00pm (EST)

Status - Full Time or Part Time Temporary; 16-40 hours per week

Must be available to work on the first and last business day of each month

Bring Your Own Device (BYOD) - This position requires you to provide your own equipment and workspace.

Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

Hardware/Software Requirements:

Processor: Intel® Core™ i5 5200 Series or greater

Memory: 8GB on Windows 8.1 / 10 64 bits

Screen Resolution: 1280x768 or higher, dual monitors required

USB headset

Click here for an example

No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)

Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)

Firewall must be enabled (Will be checked prior to allowing login to system)

Click her for the BYOD policy for full detailed list of requirements

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job. Click here to read the full description.

NOT YOUR ORDINARY CALL CENTERᵀᴹ

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