Chief Engineer, Data Center Operations

Join our dynamic team at AWS Infrastructure Services, where we design, plan, deliver, and operate all AWS global infrastructure. As the cornerstone of our cloud ecosystem, we ensure the reliability and efficiency of our data centers, servers, storage, networking, power, and cooling systems. We tackle complex challenges in the supply chain, inviting talented individuals to contribute their expertise.

Collaboration is key at AWS. You'll work with a diverse range of professionals, including software, hardware, and network engineers, supply chain specialists, and operations managers, to uphold top-notch standards for safety and security while providing exceptional capacity and cost efficiency to our customers. Our inclusive culture thrives on bold ideas and empowers you to see projects through to completion.

Key Responsibilities:

Serve as the primary escalation point for facilities-related issues, overseeing routine and emergency services for critical systems.

Conduct root cause analysis of equipment failures and ensure troubleshooting within established Service Level Agreements (SLAs).

Train and guide Engineering Operations Technicians, collaborating with the Facility Manager to foster effective team culture.

Develop and implement new standard practices for team operations and vendor support.

Contribute to new facility build-outs and enhance the efficiency of existing operations.

Engage in routine maintenance outside normal business hours and respond to emergency calls as necessary.

Communicate complex technical information effectively to non-technical audiences.

Collaborate with IT managers and business leaders to manage projects, capacity, safety, performance, reliability, and efficiency.

Ensure adherence to safety protocols by all staff and vendors.

Establish performance benchmarks, conduct analyses, and prepare reports on facility operations.

Utilize administrative tools such as Microsoft Excel, Word, and Outlook for operational tasks.

Physical Requirements:

Ability to regularly lift and/or move up to 39 pounds independently.

Participate in group lifts for objects weighing over 40 pounds.

Maintain proper balance while performing tasks on ladders.

Regularly engage in physical activities such as walking, bending, kneeling, crouching, and climbing.

Work in environments where ear protection is required.

A Day in the Life:

In this role, you'll be the frontline support for hands-on electrical and mechanical troubleshooting in mission-critical data center facilities. This includes maintaining, operating, and troubleshooting essential equipment with a commitment to achieving more than 99.999% uptime. Your responsibilities will include managing stand-by diesel generators, electric systems, mechanical equipment, fire safety systems, and automation systems.

The Chief Engineer directs, trains, and supports technicians in hands-on troubleshooting and operations, managing projects from initiation to completion. You will work collaboratively with teams across engineering, automation, processing, and finance, ensuring successful outcomes.

About AWS:

Amazon Web Services (AWS) is a leading global cloud platform that empowers customers—from startups to Fortune 500 companies—with innovative and comprehensive solutions.

Diverse Experiences:

AWS values diverse backgrounds and encourages candidates to apply, even if they do not meet all preferred qualifications.

Work/Life Balance:

We prioritize work-life harmony to ensure that success at work complements personal well-being.

Inclusive Team Culture:

AWS fosters curiosity and connection through affinity groups and events, promoting collaboration and celebrating uniqueness.

Mentorship and Career Growth:

We are dedicated to developing our employees through knowledge-sharing, mentorship, and ample resources.

Basic Qualifications:

Technical training or degree in a relevant field (electrical, mechanical, etc.).

3+ years of electrical or mechanical experience.

3+ years of experience in data center or mission-critical facilities.

Preferred Qualifications:

4+ years of Data Center Engineering experience.

Associates or Bachelor's Degree.

Experience in a leadership role.

Amazon is an equal opportunity employer and provides reasonable accommodations during the application and hiring process.