Field IT Technician

Job Description

Connection has a fantastic opportunity through our Technical Staffing division for a Field IT Technician in San Jose, CA. It is a contract position with 6 months to start, with strong potential for extension. They will use their home as a base and travel to company sites in the surrounding region. The role is primarily on-site (at least 4 days/week) and offers benefits!

Responsibilities:

· Travel locally to assigned client sites to provide IT support and hardware servicing.

· Troubleshoot and resolve issues related to PCs, laptops, printers, servers, and mobile devices.

· Handle IT moves, adds, and changes, including installation and configuration of equipment.

· Perform basic networking tasks including cabling and troubleshooting connectivity.

· Collaborate with the network team and escalate issues as necessary.

· Set up and support MFA and mobile devices (phones and tablets).

· Provide friendly, responsive customer service to on-site staff.

· Create, manage, and resolve service tickets with attention to priority and impact.

· Maintain accurate documentation of activities and installations.

Requirements:

· 3+ years of IT support or desktop support experience.

· Strong hardware/software troubleshooting skills.

· Basic networking knowledge and ability to perform cabling tasks.

· Familiarity with Active Directory and Office 365 (O365).

· Experience with mobile device setup and MFA.

· Excellent communication and customer service skills.

· Self-motivated and capable of working independently.

Physical & Travel Requirements:

Travel between sites with mileage reimbursed at current IRS rate.

Capable of lifting up to 15 lbs. (e.g., laptops, printers).

Frequent walking, bending, and working in potentially loud or dusty environments.

Initial training week (first week of employment) to be held in San Jose, CA — flight, lodging, and meals fully reimbursed.