Help Desk Technician

Job Description

We are seeking a Help Desk Technician to join our team! You will resolve computer-related issues for your clients.

Responsibilities:

Provide technical assistance with computer hardware and software

Resolve issues for clients via phone, in person, or electronically

Recommend hardware and software improvements

Track customer issues and resolutions

Qualifications:

Previous experience in IT, customer service, or other related fields

Ability to build rapport with clients

Strong troubleshooting and critical thinking skills

Positive and professional demeanorCompany Description

Agensys Corporation is a small business IT Services firm headquartered in Loudoun County, Virginia. Our proven methodologies allow us to identify, attract and retain the highest quality of IT professionals. Agensys Corporation’s leadership team capitalizes in over 30 years of expertise in government and commercial sectors and is one of the fastest growing Services firms in the DC Metro Area. Our goal is to develop strong relationships with our partners to understand and exceed the needs of their unique environments.