Front Desk Coordinator

Front Desk Coordinator –

Columbus, OH Onsite Full-Time and Part-Time Openings

$17 - $19 per hour

Elevate Your Career at Columbus Aesthetic & Plastic Surgery (CAPS)!

Are you dedicated to aesthetics and ensuring patients receive the best experience in a welcoming environment? CAPS is the premier MedSpa in Central Ohio, and we’re seeking a Front Desk Coordinator (front desk and/or call center team member) to join our distinguished team. This is your opportunity to be part of a dynamic organization that blends medical excellence with beauty, aesthetics, and wellness. At CAPS, we deliver the highest quality of care in an environment that fosters trust, embraces innovation, and prioritizes an exceptional patient experience.

About the Role:

CAPS is proud to operate four locations, including a state-of-the-art Surgery Center! We are seeking a Front Desk Coordinator who will be responsible for answering telephones, scheduling patient appointments, and providing exceptional service to every patient present in our office. This is a fully onsite role with both full-time and part-time openings at each of our locations.

In this role, you will partner with Patient Experience Leads and the Patient Experience Director to ensure best-in-class patient experience and assist clinical teams by verifying patient insurance coverages, collecting payments and copayments and performing all duties of registering patients. You’ll provide information and communicate with our various departments regarding Front Desk activity.

What You’ll Do:

Answers incoming calls within 3 rings, screens calls, takes messages and provides information to clients.

Performs clerical triage of incoming calls before transferring calls to other staff members.

Schedules patient’s appointments and updates the schedule throughout the day.

Checks voicemail from the previous evening.

Greet patients and other customers who present in the CAPS waiting area.

Obtains patient registration forms from new patients and annually updates form for established patients.

Gives HIPAA guidelines to patients and obtains patient signature on the form.

Verifies medical insurance that is accepted by CAPS, verifies insurance information is current and accurate and obtains referral when required.

Collects appropriate payments for service to be rendered as indicated on the superbill.

Seeks assistance from Manager when patient questions charges or refuses to pay.

Copies front and back of all insurance cards and photo identification.

Changes patient’s appointment status in the computer system to check in/out, no show or canceled.

Prints and copies schedules for the day and distributes as needed.

Fully understands and utilizes computer system to accurately schedule providers and physicians.

Balances cash drawer at the start and end of each shift with assistance from supervisor.

Reconcile payments received and deliver receipts to Billing Team at the end of the day.

Inspect the reception area and retail space for neatness.

Ability to convey a positive attitude in all dealings with others, whether patients or staff members.

Exhibits professionalism in dress and behavior at all times.

Other duties as assigned.

Qualifications & Experience Required:

Previous experience in customer service and front desk.

Experience in aesthetics, dermatology, cosmetology, and/or healthcare industries preferred, but not required.

Why Join CAPS?

Be part of a highly respected, patient-centered organization

Work in a state-of-the-art Surgery Center with top-tier clinical professionals

Competitive compensation and benefits, including:

Competitive Salary

Medical, Dental, and Vision Insurance

Paid Time Off and Holidays

401(k) with Profit Sharing

Company Paid Life Insurance

Employee Assistance Program

Employee Discounts

Tuition Reimbursement

Professional Development Assistance

What Makes CAPS Exceptional?

Diverse Services, Expert Team: At CAPS, you'll work alongside 7 award-winning plastic surgeons—some of the most sought-after in the Midwest! Our collaborative team includes renowned Plastic Surgeons, Dermatologists, Aesthetic Injectors, Physician Assistants, Nurse Practitioners, Registered Nurses, and Medical Aestheticians. We hold ourselves accountable to the highest standards in the industry.

Advanced Career Growth and Development: We invest in your future by offering ongoing training and development programs, including Continuing Medical Education (CME) reimbursement. You'll have the chance to learn cutting-edge techniques and refine your skills in a supportive, growth-oriented environment.

Comprehensive Employee Benefits: Enjoy a competitive benefits package, including paid time off, holidays, 401k matching, growth opportunities, and exclusive discounts on services. We believe in taking care of our team so you can thrive both professionally and personally.

A premier work environment: Our state-of-the-art facilities are designed for optimal patient care and luxury, providing a beautiful space for you to practice your craft and deliver exceptional results.

Discover the Best of Columbus, Ohio!

Working at CAPS means living in a city that offers a fantastic quality of life. Here are just a few reasons why Columbus is an incredible place to call home:

Low Cost of Living: Enjoy a lower cost of living compared to other major cities, allowing you to make the most of your earnings.

Quality Education: Columbus boasts top-rated schools and prestigious universities like Ohio State University and Capital University.

Thriving Arts and Culture: From museums and galleries to theaters, Columbus has a vibrant arts scene for you to explore.

Outdoor Activities Galore: With numerous parks, hiking trails, and lakes, there’s no shortage of opportunities to enjoy the outdoors.

Family-Friendly and Welcoming: Known for its friendly community, low crime rate, and family-oriented atmosphere, Columbus is a great place to raise a family.

Central Location: With easy access to major cities like Chicago, Detroit, and Pittsburgh, travel is convenient for both business and leisure.

Sports Lover’s Haven: Cheer for local favorites like the Ohio State Buckeyes, Columbus Blue Jackets, and Columbus Crew SC.

The job description is not intended to be an employment contract, nor does it dissolve the “At Will” employment relationship. Duties and responsibilities described above are not a comprehensive list of activities, duties, or responsibilities for this position. Additional tasks may be assigned from time to time; or the scope of the job may change as necessitated by business demands, with or without notice.