Project Manager - Software & Systems Integration

IT Project Manager – Software & Systems Integration

Columbus, OH Full-time On-Site

Elevate Your Career at Columbus Aesthetic & Plastic Surgery (CAPS)!

Are you a tech-savvy Project Manager passionate about streamlining software systems, managing complex integrations, and leading digital transformation in a medical aesthetics setting? Columbus Aesthetic & Plastic Surgery (CAPS) is seeking a dedicated professional to drive technology initiatives and support organizational growth. Join our dynamic team committed to delivering the highest quality of care in an environment that fosters trust, embraces innovation, and prioritizes an exceptional patient experience.

About the Role:

The Software Systems & Technology Project Manager will be responsible for overseeing the successful implementation, integration, and optimization of key platforms such as Salesforce, PowerBI, E-Commerce, drip campaigns, and auto-generated patient communication systems, among others.

This is a fully on-site role based primarily at our Upper Arlington and Gahanna locations, with support extended across all four CAPS locations.

The ideal candidate will work cross-functionally with clinical, administrative, and vendor teams while partnering closely to drive innovation, streamline business operations, and ensure all technology initiatives align with CAPS’ strategic goals and partnering with the Software Systems & Technology Business Analyst to plan projects, allocate resources, monitor progress, and test information systems within the practice. You will also support the development and maintenance of the network environment, provide operational reporting to the executive team, and act as a liaison with a third-party IT provider to ensure secure, seamless system integrations.

What You’ll Do:

This role reports directly to the Chief Operating Officer (COO) and partners cross-functionally with clinical administrative, and vendor teams to ensure successful implementation and optimization of CAPS’ technology ecosystem.

Software Systems Development & Integration:

Oversee the development, implementation, and lifecycle of all software operations, including planning, tracking, testing, and executing project tasks.

Manage key platforms such as:

CRM

Automation Tool

API Integrations

Internal/External Communication Functionalities

Data Warehouse

Oversee the implementation, optimizations, and continuous improvement of CAPS’ software systems to ensure alignment with business operations and growth.

Serve as a Nextech Super User, including filters, reporting, and system integrations.

Project Planning & Execution:

Manage technology-focused projects to ensure tasks are within scope, and budget.

Develop detailed project plans, manage timelines, and track deliverables.

Monitor project performance using appropriate tools and techniques; report on progress to leadership.

Proactively identify, assess, and resolve risks and issues that may impact timelines or outcomes.

Cross Functional Collaboration & Stakeholder Engagement:

Translate business needs into technical solutions by gathering requirements and aligning solutions.

Facilitate communication between CAPS team and third-party IT vendors to ensure seamless execution of technology initiatives.

Act as a liaison with third-party IT support company, fostering collaborative partnerships and ensuring system continuity.

Provide regular updates and insights to the executive team on project status, outcomes, and operational KPIs.

Strategic Alignment & Innovation:

Ensure all technology initiatives align with CAPS’ overall business strategy and operational goals.

Identify and evaluate emerging technologies to drive innovation and competitive advantage.

Support development of ROI models and business cases for new technology solutions.

Complete other special projects and duties as assigned.

Qualifications & Experience Required:

5+ years’ experience leading Software Systems & Technology.

Experience with Salesforce, PowerBI, E-Commerce, Drip Campaigns.

Project Manager Certification is preferred.

Strong communication, leadership, and vendor coordination skills.

Healthcare experience is preferred but not required.

If you are a strategic technology leader with strong project management skills, we want to hear from you!

Why Join CAPS?

Be part of a highly respected, patient-centered organization

Work in a state-of-the-art Aesthetic Medical Practice with top-tier clinical professionals

Competitive compensation and benefits, including:

Competitive Salary

Medical, Dental, and Vision Insurance

Paid Time Off and Holidays

401(k) with Profit Sharing

Company Paid Life Insurance

Employee Assistance Program

Employee Discounts

Tuition Reimbursement

Professional Development Assistance

What Makes CAPS Exceptional?

Diverse Services, Expert Team: At CAPS, you'll work alongside 7 award-winning plastic surgeons—some of the most sought-after in the Midwest! Our collaborative team includes renowned Plastic Surgeons, Dermatologists, Aesthetic Injectors, Physician Assistants, Nurse Practitioners, Registered Nurses, and Medical Aestheticians. We hold ourselves accountable to the highest standards in the industry.

Advanced Career Growth and Development: We invest in your future by offering ongoing training and development programs, including Continuing Medical Education (CME) reimbursement. You'll have the chance to learn cutting-edge techniques and refine your skills in a supportive, growth-oriented environment.

Comprehensive Employee Benefits: Enjoy a competitive benefits package, including paid time off, holidays, 401k matching, growth opportunities, and exclusive discounts on services. We believe in taking care of our team so you can thrive both professionally and personally.

A premier work environment: Our state-of-the-art facilities are designed for optimal patient care and luxury, providing a beautiful space for you to practice your craft and deliver exceptional results.

Discover the Best of Columbus, Ohio!

Working at CAPS means living in a city that offers a fantastic quality of life. Here are just a few reasons why Columbus is an incredible place to call home:

Low Cost of Living: Enjoy a lower cost of living compared to other major cities, allowing you to make the most of your earnings.

Quality Education: Columbus boasts top-rated schools and prestigious universities like Ohio State University and Capital University.

Thriving Arts and Culture: From museums and galleries to theaters, Columbus has a vibrant arts scene for you to explore.

Outdoor Activities Galore: With numerous parks, hiking trails, and lakes, there’s no shortage of opportunities to enjoy the outdoors.

Family-Friendly and Welcoming: Known for its friendly community, low crime rate, and family-oriented atmosphere, Columbus is a great place to raise a family.

Central Location: With easy access to major cities like Chicago, Detroit, and Pittsburgh, travel is convenient for both business and leisure.

Sports Lover’s Haven: Cheer for local favorites like the Ohio State Buckeyes, Columbus Blue Jackets, and Columbus Crew SC.

The job description is not intended to be an employment contract, nor does it dissolve the “At Will” employment relationship. Duties and responsibilities described above are not a comprehensive list of activities, duties, or responsibilities for this position. Additional tasks may be assigned from time to time; or the scope of the job may change as necessitated by business demands, with or without notice.