Home Care Case Manager - Gloucester

Job Description

JOB SUMMARY

To support the day to day functions of the company in accordance with current federal, state and local standards and guidelines and regulations that govern home care. Ensure organizational effectiveness and serve as an example of adhering to company policies and procedures. Maintain and create new contacts to drive new business on a consistent basis. Contribute to the development and implementation of organizational strategies, policies and practices. Manage client home care needs and services maintaining exceptional communication with Contract case managers, internal and external care teams.

PROFILE

The Case Manager shall be an individual who demonstrates sound decision making and a comfort with change and times of uncertainty. A willingness and interest in assisting in all levels of operations is critical. The position requires significant flexibility, attention to detail, excellent organizational skills, self-motivation, resourcefulness, and strong written and verbal communication skills.

RESPONSIBILITIES

Manage client home care needs and services maintaining exceptional communication with Contract case managers, internal and external care teams.

Perform home visits and create care plans.

Become familiar with community resources in order to provide information and referrals.

Ensure effective communication with clients, families, caregivers, case managers and other involved parties through ongoing home visits, meetings, telephone contact, email updates and written documentation.

QUALIFICATIONS & EXPERIENCE:

A Bachelor's degree in a Human Service related field

A minimum of two (2) years experience home health care is required

Experience managing paraprofessionals preferred

Direct Care experience preferred.

Ability to interface effectively and professionally with clients and families

Knowledge of government contract management with ASAPS a plus

Proficiency in Microsoft Office as well as a comfort level in using the Internet and email and documenting electronically

Ability to handle stressful situations with compassion, understanding and patience.

Can operate with a sense of urgency and is resourceful and proactive

Possess excellent decision making, negotiation, and time management skills

Work beyond normal working hours including evenings, nights, weekends, and/or holidays and in other positions temporarily, when necessary

Has a valid MA driver’s license, a vehicle available for work-related travel, and appropriate insurance

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Full-time