Client Service Representative (CSR)

Job Description

Description

Flatt Veterinary Clinic is a reputable and compassionate veterinary care provider dedicated to delivering exceptional medical services and client support. Our team is committed to enhancing the well-being of pets through top-quality veterinary care and a supportive, client-focused approach. We are seeking a skilled veterinary Customer Service Representative to join our front office team and contribute to our mission of providing outstanding care and service.

We are looking for a detail-oriented and proactive veterinary Customer Service Representative to join our front office team on a full-time basis. The ideal candidate will bring a strong background in customer service, with a preference for experience in veterinary or medical settings. This role is critical to ensuring efficient clinic operations, delivering superior client experiences, and supporting our veterinary team in delivering high-quality care.

Key Responsibilities

Client Engagement:

Provide exceptional service to clients, ensuring a positive and professional experience.

Greet clients and their pets with warmth and empathy upon arrival at the clinic.

Address client inquiries about services, procedures, and clinic policies with accuracy and professionalism.

Communication Management:

Efficiently handle incoming phone calls, addressing client needs and managing appointment requests.

Provide detailed information and guidance on veterinary services, procedures, and health-related questions.

Relay pertinent information between clients and veterinary staff, facilitating clear communication.

Appointment Coordination:

Schedule, confirm, and manage appointments for veterinary consultations, treatments, and follow-up visits.

Optimize the appointment schedule to enhance clinic workflow and reduce wait times for clients and patients.

Check-In/Check-Out Process:

Oversee the check-in and check-out procedures, including collecting payments, processing transactions, and issuing receipts.

Accurately record and update client and patient information in the clinic’s electronic medical record (EMR) system.

Administrative Support:

Assist with various administrative tasks, including filing, data entry, and maintaining accurate patient records.

Prepare client and patient information for the veterinary team to ensure smooth transitions between appointments.

Client Relations and Problem Resolution:

Handle client concerns, complaints, and requests with empathy and efficiency.

Resolve issues promptly and escalate complex matters to management or the veterinary team when necessary.

Support for Veterinary Team:

Collaborate with veterinarians, technicians, and support staff to ensure cohesive and efficient clinic operations.

Assist the technical team with administrative and clerical tasks as required to support patient care.

Skills, Knowledge & Expertise to be Successful

Client Engagement:

Provide exceptional service to clients, ensuring a positive and professional experience.

Greet clients and their pets with warmth and empathy upon arrival at the clinic.

Address client inquiries about services, procedures, and clinic policies with accuracy and professionalism.

Communication Management:

Efficiently handle incoming phone calls, addressing client needs and managing appointment requests.

Provide detailed information and guidance on veterinary services, procedures, and health-related questions.

Relay pertinent information between clients and veterinary staff, facilitating clear communication.

Appointment Coordination:

Schedule, confirm, and manage appointments for veterinary consultations, treatments, and follow-up visits.

Optimize the appointment schedule to enhance clinic workflow and reduce wait times for clients and patients.

Check-In/Check-Out Process:

Oversee the check-in and check-out procedures, including collecting payments, processing transactions, and issuing receipts.

Accurately record and update client and patient information in the clinic’s electronic medical record (EMR) system.

Administrative Support:

Assist with various administrative tasks, including filing, data entry, and maintaining accurate patient records.

Prepare client and patient information for the veterinary team to ensure smooth transitions between appointments.

Client Relations and Problem Resolution:

Handle client concerns, complaints, and requests with empathy and efficiency.

Resolve issues promptly and escalate complex matters to management or the veterinary team when necessary.

Support for Veterinary Team:

Collaborate with veterinarians, technicians, and support staff to ensure cohesive and efficient clinic operations.

Assist the technical team with administrative and clerical tasks as required to support patient care.

What We Offer

Competitive Salary: Based on experience, reflecting your expertise, skills, and dedication to animal care.

Comprehensive Benefits: Including health, dental, and vision coverage, so you can stay healthy and happy.

Work-Life Balance: Paid time off (PTO) and paid holidays to recharge and spend time with your loved ones.

Continuing Education Balance: We support your personal and professional growth through a healthy work-life balance while providing the opportunity to elevate your skill set to its highest potential.

CE PTO: Dedicated Continuing Education paid time off to help you stay at the forefront of veterinary medicine, advance your knowledge, and achieve your career goals.

Career Development: Access to continuing education opportunities and support for your professional growth in veterinary medicine.

Collaborative Environment: A supportive and team-oriented workplace where open communication, mutual respect, and a passion for learning are encouraged.

State-of-the-Art Facility: Work in a cutting-edge clinic equipped with advanced medical technology and tools to improve patient outcomes and enhance your skills.

Growth Opportunities: Copeland Veterinary Hospital is a growing practice, offering opportunities for career advancement and leadership roles within the clinic.

Full-time