Multilingual - Fund Administrator (French-local)

KEY SKILLS

Bachelor In Business/ Finance/ Accounting

Transaction Processing

Portfolio Management

Analytical Skills

LOCATION

Taguig

Description / Requirements

Job Title: Multilingual - Senior Fund Administrator (French - Local)

Category: Digital Customer Experience

Main location: Taguig (Onsite)

Work shift: Graveyard

Salary: PHP 75,000 - 85,000

Employment Type: Full Time

HC: 3

Non-negotiable:

• Education/experience in bank or finance is required

• Can speak, read and write in French Language.

• Preferably local candidate who can start ASAP

• Open for Mckinley Taguig and graveyard shift schedule

• Must be a local resident

• Must not be a present or former employee of CGI

Job Description:

Reporting to the Operations Lead, the Senior Fund Administrator plays a critical role in providing high-quality, dependable service by efficiently processing and indexing client requests with a commitment to same-day completion. This role emphasizes precision and efficiency to enhance the client experience, ensuring every interaction aligns with our standards of service excellence. The ideal candidate will be proactive in maintaining high levels of quality, supporting our goal of delivering seamless and exceptional service to all clients.

Job Responsibilities

• Executes varied transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for large, complex and sensitive assigned accounts or portfolio.

• Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions; escalates appropriately. May interact with customers and have assigned accounts or portfolio.

• Ensures the appropriate materials and documentation are available to complete transactions.

• Provides responses and documentation to inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received.

• Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

• Maintain accurate records of transactions, ensuring all data is up-to-date and accessible for auditing or review purposes.

• Collaborate with cross-functional teams to resolve complex transaction issues, facilitating smooth communication and process completion.

• Monitor account activity and proactively identify discrepancies, initiating corrective actions to maintain data integrity and account accuracy.

• Assist in the preparation and review of reports on transaction trends and workflow efficiency to support process optimization.

• Support compliance efforts by adhering to all regulatory requirements and company standards, reporting any irregularities to management promptly.

Qualifications Career Experience

• Bachelor’s degree in Business, Finance, or related field, or equivalent work experience in financial services or transaction processing.

• 4+ years of experience in transaction processing or portfolio management, ideally handling complex or high-sensitivity accounts.

• Strong analytical and problem-solving skills, with a proven ability to identify discrepancies, resolve exceptions, and maintain high levels of accuracy.

• Excellent communication and collaboration skills, with experience working cross-functionally to resolve issues and manage transaction workflows effectively.

• Detail-oriented with knowledge of regulatory compliance standards and a commitment to following established policies, procedures, and quality standards