IT Support and Office Assistant

Job Description

THIS IS A PART TIME ROLE

Now Hiring: IT Support and Office Assistant – MSP (Long Island, NY)

About Us

We’re a boutique IT Managed Service Provider (MSP) serving businesses throughout Long Island with responsive, reliable, and relationship-driven IT support. As we expand, we're looking for a detail-oriented IT Support and Office Assistant to join our team.

This role has growth potential either within the technology team or in operations.

About the Role

This is a blended role where you’ll be the first point of contact for clients, helping to log and route technical requests, and assist with various administrative duties to keep the office running smoothly.

Responsibilities

Client Support / Ticket Management

Answer and route incoming calls and emails professionally.

Gather preliminary information and create accurate service tickets in our system.

Assign or escalate tickets to the appropriate technician.

Track open tickets and follow up on unresolved client issues.

Administrative Support

Schedule appointments and coordinate technician dispatches.

Maintain and update client documentation and internal knowledge base.

Assist with light office duties (filing, ordering supplies, managing calendars).

Help with client communication (status updates, scheduling reminders, etc.).

Qualifications

Excellent communication and organizational skills.

Tech-savvy and comfortable using IT tools and platforms (e.g., Microsoft 365, ticketing systems).

Previous experience in an MSP, IT help desk, or customer service role is a plus.

Ability to multitask in a fast-paced, small-team environment.

Dependable, self-motivated, and eager to learn.

Bonus Points For

Familiarity with PSA/RMM tools like Autotask, ConnectWise, or similar.

Basic understanding of IT services and terminology (no troubleshooting required).

Experience supporting a technical or services-based team.

Why Join Us?

Be part of a tight-knit, tech-forward team.

Room to grow your skills and evolve into more technical or operational rolesCompany Description

We are a growing technology & Managed Service Provider (MSP). Signalbase, Inc. is a technology firm with extensive enterprise experience that we leverage to deliver industry-leading service to our clients. We keep security and cloud at the center of our solutions.

Part-time