Service Coordinator - Admin Assistant

Job Description

Our client is looking to hire individuals with a passion for working in a team environment alongside many talented technology and administrative professionals.

Potential candidates should be self-motivated and looking to work in a diverse and fast paced environment. Responsibilities will be varying day to day and require personal judgement as well as decision making. There is a large amount of written and verbal interaction with clients. The team member would work from our, New Jersey office, Monday - Friday from 9am-6pm.

JOB RESPONSIBILITIES:

Handle incoming calls and emails.

Creating service requests via phone, e-mail, or manual entry

Assign service requests or tickets to staff based on severity and engineer skill level

Prioritizing issues dependent on severity and client

Manage and organize staff schedules so they are being efficient and effective

Assist in scheduling onsite visits

Handle scheduling all in-house IT needs

Being the connection between all departments for scheduling and staffing needs

Ensure that our support tickets are being completed according to our process

QUALIFICATIONS:

Interpersonal skills

Great telephone manner

Communication skills being able to work with various types of personalities

Customer awareness and being in tune to our clients

Ability to multitask

Ability to work in an extremely fast paced environment

Ability to get up to speed quickly and retain knowledge acquired

Superior attention to detail

Organization skills and ability to prioritize

Ability to work independently and be self-motivated while still being a part of a team

A solid sense of dependability, responsibility, and reliability

You're probably right for this job if you have:

Technical awareness having the ability to match technical issues to the proper resource

Typing skills ability to type quickly and accurately with proper grammar

Knowledge of Microsoft programs

Knowledge of ticketing systems

Full-time