Customer Support Representative

Job Description

We're looking for a Customer Support Representative who's passionate about helping others and delivering outstanding service with every conversation. As the first voice many customers hear, you'll answer questions, solve problems, and make banking a little easier - one call at a time. If you're friendly, dependable, and thrive in a fast-paced environment, this is a great opportunity to grow your career and make a real difference.

POSITION SUMMARY:

This frontline position is crucial in creating a positive image of Northfield Savings Bank. The Customer Support Representative I position requires the delivery of exceptional customer service via telephone and email communications, a solid understanding of the NSB products and services, and comfort with all electronic channels. The ability to build customer relationships, earn trust both with customers and with internal teammates, and maintain confidentiality is essential.

KEY ATTRIBUTES for this position include being: equipped, thorough, useful, straightforward, caring, considerate, respectful, and earnest in building skills relevant to the position.

QUALIFICATIONS:

REQUIRED:

High school diploma, general education degree (GED), or equivalent

Demonstrated customer service skills

Proficient communication and telephone skills

Strong written communication skills and the ability to professionally communicate technical information through writing

Flexible and comfortable working with both internal and external customers

Ability to interact well with all departments and all levels of the organization

Willingness to be an active team player

Highly organized with proven ability to handle detail with accuracy

Ability to quickly and positively adapt to change

A self-starter with the ability to complete multiple tasks with minimal supervision

Reliable, professional and flexible

PREFERRED:

Two or more years' experience in banking

Proficient with Microsoft Office (Word, Excel, Outlook)

Proficient with Jack Henry core software

Northfield Savings Bank is an Equal Opportunity Employer / Member FDIC / Equal Housing LenderCompany Description

At Northfield Savings Bank, integrity isn’t just a value – it’s the foundation of everything we do. As a proud, long-standing local community bank, we’re committed to sustaining our independent Vermont roots and building relationships that last.

Here, you’re not just part of an energetic team that strives to strengthen our communities, but part of a mission to deliver honest, personal, and reliable financial services that people can count on when they need it most. If you’re looking for a place where each individual matters and decisions are made locally, you belong at Northfield Savings Bank!

Northfield Savings Bank is an Equal Opportunity Employer / Member FDIC / Equal Housing Lender.

Full-time