Call Center Representative

Job Description

General Duties & Qualifications

Include the following at a minimum - Knowledge of basic office equipment including a personal computer electronic key system (EKS) telephone and headset.

Skills Required

* Ability to communicate and record information accurately.

* Ability to question others to determine specific needs.

* Ability to deal with people patiently.

* Ability to proofread and correct errors.

* Receive and place telephone calls fill out and verify information on forms or records as well as proofread to verify that forms are completed properly.

* Perform all duties as Customer Service Inbound I

* Handle large accounts or more difficult issues.

* Lead teach guide and/or motivate teams. First level problem resolution.

Skills Preferred

Minimum of 1 year experience in a high-volume in-bound call center environment.

Experience Required

* Ability to communicate and record information accurately.

* Ability to question others to determine specific needs.

* Ability to deal with people patiently.

* Ability to proofread and correct errors.

* Receive and place telephone calls fill out and verify information on forms or records as well as proofread to verify that forms are completed properly.

* Perform all duties as Customer Service Inbound I

* Handle large accounts or more difficult issues.

* Lead teach guide and/or motivate teams. First level problem resolution.

Education Required

Bachelor's Degree required...

The company is an equal opportunity employer and is committed to creating an equitable and inclusive environment for all.Company Description

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit