File Coordinator

Job Description

SERVPRO of Broome, Tompkins & Tioga Counties is currently looking for a Customer Service Representative / Job File Coordinator to join our growing team. You will work directly with our office staff to ensure all administrative tasks are efficiently and effectively implemented. The successful candidate must have strong interpersonal skills, the ability to manage multiple tasks at once, work in a fast paced environment and have a wide breadth of experience managing clerical responsibilities and problem solving.

Job Duties:

Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs

Create preliminary estimates and job file backup

Perform general office duties, such as drafting correspondence, filing, and creating reports

Monitor job file status and job file audit status

Maintain job file WIPs

Monitor and ensure client requirements are followed

Review and validate initial field documentation

Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process

Maintain internal and external communications

Complete and review job file documentation for final upload and the audit process

Perform job close-out

This position requires excellent verbal communication among production, construction and accounting departments as it relates to job file needs and timelines.

Position Requirements & Qualifications:

Possess polite, confident, and excellent customer service skills, including listening and questioning skills

Outstanding communicator, both orally and written

2+ year(s) of administrative or office-related experience

Minimum of an Associates Degree required

Team Player

Self-starter who works well independently

Ability to multi-task

Capability to work in a fast-paced, team-oriented office environment

Experience in service industry environment a plus

Ability to prioritize given tasks and work efficiently towards completing them

Familiar with common office equipment (printers, copier, fax, etc.)

Ability To Adapt To Other Computer Software Programs

Flexibility in Changing Priorities throughout the day.

Detail-oriented and exceptional organizational skills

Experience with complex file management

Professional demeanor

Able to successfully complete a background check subject to applicable law

Pre-employment Chemical Screening required

Compensation & Benefits:

Monday through Friday 7:30 a.m. – 5 p.m., additional time as needed.

Benefits package including Medical, Dental, Vision

NYS Paid Sick Leave

401 K Matched Contributions

Paid Holidays and VacationCompany Description

SERVPRO - Franchises of Broome County, Tompkins & Tioga Counties, Elmira/Chemung County and Watkins Glen/ Schuyler County, Cortland & Chenango County, Corning, Bath and SERVPRO of Susquehanna, Bradford and Tioga Counties, has been serving our local community and the surrounding counties for over 30 years. We are a locally owned and family operated business and have a team of professionals ready to assist Business & Homeowners at all times. We understand the stress and worry our customers experience with a fire or water damage and the disruption it causes in their life, and home or business. Our goal is to help minimize the interruption and get back to normal as soon as possible. We are an all-in-one service provider for cleaning, restoration, and construction needs.

Full-time