Functional Tester - Residential telecom product

Primary Skill :

1.Test Case Design and Execution

2.Telecom Protocols and Standards

3.Defect Management and Troubleshooting

Secondary Skill:

Automation Testing Tools

Network and Infrastructure Knowledge

Customer Experience and Service Level Understanding

Telco Resi (Telecommunications Residential) functional testing focuses on evaluating the functionality of telecommunications services and products offered to residential customers. This testing ensures that various aspects of the services, such as voice, internet, and TV services, are operating correctly.

Key Responsibilities:

Service Activation & Provisioning: Testing the end-to-end process of activating and provisioning services like internet, TV, and phone for residential customers.

Service Performance: Ensuring the speed, quality, and reliability of internet connections, as well as the performance of voice calls and video streaming.

Billing & Account Management: Verifying that billing systems are correctly calculating charges, processing payments, and reflecting accurate customer account details.

Device & Equipment Testing: Checking the functionality of devices like modems, routers, set-top boxes, and phone handsets that are provided to residential customers.

Network Coverage & Connectivity: Testing the network infrastructure to ensure proper coverage and uninterrupted connectivity for residential users.

Customer Support & Troubleshooting: Validating that customer support tools can effectively diagnose and resolve issues for residential users.

The goal is to make sure the services meet the expected requirements, are reliable, and provide a good customer experience.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

Flexible work

Healthcare including dental, vision, mental health, and well-being programs

Financial well-being programs such as 401(k) and Employee Share Ownership Plan

Paid time off and paid holidays

Paid parental leave

Family building benefits like adoption assistance, surrogacy, and cryopreservation

Social well-being benefits like subsidized back-up child/elder care and tutoring

Mentoring, coaching and learning programs

Employee Resource Groups

Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to

engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Job: Business Analyst

Organization: NA APPS LOC PRACTICE

Title: Functional Tester - Residential telecom product

Location: PA-Philadelphia

Requisition ID: 079488